Returns of Parts or Not Working items as "not as described"

[vssoutlet]

Why, in the name of all that's holy would eBay permit a buyer to return as item listed by the sellers as "Parts or Not Working" using the "Not as Described" return reason? Only one reason I can think of would be valid: the item in the photo is not the item that was received.

I have been getting more and more returns of these items because the buyer found things wrong with one of these items that they didn't expect. Well, duh, it's BROKEN! Not working! Parts! I can't imagine that the seller is obligated to do a full autopsy on an item sold as-is. It's the category we use to put all the broken stuff in.

To be super-clear, I even include text that says: "Anything can be wrong with this item including missing parts. Everything that you see in the photos will be included."

Do we need another condition description that says "As-Is?"

[gracieallen01]

I do personally believe that as far as ebay is concerned, every buyer needs to be able to have an excuse to return whatever they purchase and everything has to fall into a category.  It is to make a great buyer experience - so that they will come back for more.

When it turns out to be something that was really cheap and they discover they can't fix it like they thought, they can return it and try again, with something else that they can't fix.

[paradiso*bella*a*venire]

Report this buyer so Ebay can be alerted to their deeds. If this buyer pulls this too many times, Ebay will deal with them. But they have to be reported or Ebay wont know about it to do anything about them

[vssoutlet]

I have NO problem at all with returns. In fact, we offer unconditional 30 day returns for that reason. However, I believe that if you sell something for parts or repair, certain return reasons like: "It is defective or doesn't work" should be removed because they are just make no sense. Why do I care? Because those return reasons affect my seller metrics. BTW, I pay for return shipping on ALL returns - regardless of reason.

[fab_finds4u]

Here is the problem.  You said "some may work."  You can't  say they might or they might not work.   That description is too ambiguous.

Plus your return policy does not say no returns.  If you list it not working for parts you needed to change the return policy to no returns. When your return policy says 30 day returns they can return an item for any reason including they no longer want it.

[sg51]

"Parts or Not Working" using the "Not as Described" return reason? Only one reason I can think of would be valid: the item in the photo is not the item that was received.

#1 reason: the listing suggests that the stuff is easily fixable, or the necessary parts are easily obtainable, ....

[luckythewinner]

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Why, in the name of all that's holy would eBay permit a buyer to return as item listed by the sellers as "Parts or Not Working" using the "Not as Described" return reason? 

eBay allows buyers to return "Parts or Not Working" items for "Not as Described" because ... well ... the "Parts or Not Working" item may not match the description. 

I even include text that says: "Anything can be wrong with this item including missing parts. 

eBay policy says you are required to describe any defects or flaws in the item. IMHO saying that "anything can be wrong"  does not meet that standard. 

If you want your buyers to understand that any part could be broken or missing, then you should probably state that every part is broken or missing 🙂 

[this*old*attic]

You can’t imply the item is fixable, and you can’t let anything missing be a mystery. A “for parts” listing is not a surprise grab bag listing - those were banned several years ago, btw.

[vrie39]

I have people return parts that "don't fit" according to them or some other defect when I've sold hundreds or sometimes even thousands of that same exact one, then I get the part back and it's exactly like all the rest I've sold before, nothing wrong with it... What was the problem you ask?

Backyard mechanics who can't figure out how to install a part, buyer error, then they blame it on "defective" part.

It's really irritating because I have to inspect all returns.

It's gotten so bad in the past I've pulled some items from being sold all together.

Just got tired of it.

[inhawaii]

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@vssoutlet wrote:

Why, in the name of all that's holy would eBay permit a buyer to return as item listed by the sellers as "Parts or Not Working" using the "Not as Described" return reason? Only one reason I can think of would be valid: the item in the photo is not the item that was received.

I have been getting more and more returns of these items because the buyer found things wrong with one of these items that they didn't expect. Well, duh, it's BROKEN! Not working! Parts! I can't imagine that the seller is obligated to do a full autopsy on an item sold as-is. It's the category we use to put all the broken stuff in.

To be super-clear, I even include text that says: "Anything can be wrong with this item including missing parts. Everything that you see in the photos will be included."

Do we need another condition description that says "As-Is?"

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That's an easy question to answer.  Seller describes it as "not working".  Buyer receives i and it works.   😉

[paradiso*bella*a*venire]

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@inhawaii wrote:

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@vssoutlet wrote:

Why, in the name of all that's holy would eBay permit a buyer to return as item listed by the sellers as "Parts or Not Working" using the "Not as Described" return reason? Only one reason I can think of would be valid: the item in the photo is not the item that was received.

I have been getting more and more returns of these items because the buyer found things wrong with one of these items that they didn't expect. Well, duh, it's BROKEN! Not working! Parts! I can't imagine that the seller is obligated to do a full autopsy on an item sold as-is. It's the category we use to put all the broken stuff in.

To be super-clear, I even include text that says: "Anything can be wrong with this item including missing parts. Everything that you see in the photos will be included."

Do we need another condition description that says "As-Is?"

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That's an easy question to answer.  Seller describes it as "not working".  Buyer receives i and it works.   😉

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😆  this guy......

[premium-audio-tubes]

Laughing my … off. I hear all the time that the item has some use but is still new. Sounds like an oxymoron. This should be a death penalty offense in a perfect world. You get stuck with the return shipping. There should be zero returns on an item broken or missing parts.

Love your post.!!

[byrd69er]

I've established a rule of describing nothing when I use the "For Parts or Not Working Category.

When using this category, you are not obligated to say what works, what might work, what might not work, what is broken....blah blah blah.

Say nothing!!

[sg51]

Say nothing!!

That works.

What doesn't work, and why some such listings really are SNADs, is when seller cannot resist the temptation to say things that aren't true regarding the value.   

For some sellers, a broken thing is almost usable, just needs a bit of someone else's attention, and they say so in their listing.  That's nearly always a SNAD when buyer analyzes what has appeared.

[coolections]

Do as you wish but it sounds like you already know selling broken stuff is not working to well. Maybe stop selling broken stuff, fix it yourself, then list it ? On a side note selling broken stuff does not clear you for no refunds here on Ebay. If you say an item has a crack in a case and I get it and find a crack in a case, PLUS other problems, I will win a snad dispute.