Returns being automatically approved

[coyote_arts]

eBay needs to stop automatic return approval because it is taking the seller out of the return process and not allowing the seller to help the customer with a problem personally. I have never set up any automatic return approval settings ever, but still starting this year eBay has made 3 automatic returns that in every case has been disastrous for both the seller and the buyer.

[missjen831]

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@ted_200wrote:

But in the case of buyer's remorse, which is what the automatic returns are for, the buyer would pay anyway, and the return shipping is not charged to you. 

One of my 2 or 3 returns came on an item I sent to Canada (for $1.15).  If eBay sells them a label for the return, it's probably going to cost them $15 or more.  They didn't pay that much for the item, that puts them in the Chinese seller problem position.  The only way they don't totally eat it in the shorts for the return is to claim SNAD and force me to pay the return shipping. 

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eBay doesn’t sell international return labels. So your buyer in Canada wouldn’t be returning the item with an eBay label. 

[lewisburggold]

They started doing our automaticly too.   Just got to roll with it no other choice.  Best regards

[ted_200]

eBay doesn’t sell international return labels. So your buyer in Canada wouldn’t be returning the item with an eBay label.

Well that's good to know at least. 

But I still need them to get out of my way, so I can handle things in a manner that makes sense and works.