Returns are the nail in the coffin for trying to scratch out any kind of reasonable income from Ebay

[goldrushfinds]

So absolutely deflating. Your having a fairly good sales day going, then the new message pops up, "buyer requests return". They always seem to be one of the highest recent dollar sales, and in one fell swoop your good day of sales is wiped out and your starting at ground zero. Can't seem to get any reasonable traction as far as steady income. Returns on the upswing, while sales are not what they once were. This factor along with all the other costs and time sucks, I wonder how many make any kind of decent return. Seems like selling toilet paper would be the only item with likley few returns (although, nowadays you never know). 

[casualdrip]

Its part of the business. Just refund and relist and move on keep going. 

[hawkwind5454]

1% of your customers are going to give you 99% of your problems.  Returns are just a part of the biz 

[yuzuha]

You're selling clothing. Why does getting returns surprise you?

[exclusivekicks18]

Customer Returns Have Increased Ridiculous in September with system sending reminders to costumer's if like to return the item.

[dbfolks166mt]

     As yuzuha mentioned you are selling a lot of clothing which tends to have a high return rate. Estimates are generally in the 25-30% range for clothing returns. About the only thing you can do is factor potential return costs into your pricing model and spread it across all of your items. 

[lsugoat]

Why are they requesting refunds?

Is it because you didnt  describe the item correctly? Or it arrived damaged? Or did you send the wrong item? If either of  those, thats on YOU

Now, if its the buyers remorse **bleep** that ebay allows. You know, changed mind, bought  by mistake, found 1 cheaper, I was getting too many of those too. Got sick and tired of  it. No, I do NOT ACCEPT RETURNS.

That fixed that problem

[silverstatetreasureboxes]

@goldrushfinds 

I hear you, sometimes it just sux on both ends, buying and selling. I had a bad buying week, watched a good item, seller threw me a bone, bought it promptly than that dreaded message came 

     " I can't find your item". Who does this???  

       Nice juicy bid on another item all week long, lone dog on this one, 2 minutes before ending, boom!! Joe bidder from Nebraska shows up and takes it away.   Sigh! 

    Hang in there goldrush, this is going to be a bumpy ride this season!

[goldrushfinds]

"Why are they requesting refunds?

Is it because you didnt  describe the item correctly? Or it arrived damaged? Or did you send the wrong item? If either of  those, thats on YOU

Now, if its the buyers remorse **bleep** that ebay allows. You know, changed mind, bought  by mistake, found 1 cheaper, I was getting too many of those too. Got sick and tired of  it. No, I do NOT ACCEPT RETURNS.

That fixed that problem"

Nope, mostly people saying didn't fit, or shoes hurt, didn't like it, yada yada yada. I include very clear measurements and descriptions in all my listings. People just seem for apt to return things in recent months. No fun. 

[lakefor94]

In the shortest review, look at what you do overall for 30 days. Quarterly will probably show quite the success. 

You have a decent sell thru rate.

[susanb1872]

Unfortunately, people have gotten into the mindset to return items. B&M stores have dealt with this forever and online sites deal with it. I know people who buy 5-10 items, try them on and return what doesn't fit. But small sellers on ebay have a hard time absorbing the cost  so it is worse for us and the buyers don't know the difference. I avoid selling clothing because I don't want to deal with returns.

[secondlifetreasures-llc]

I just looked at your store, and it looks like some items you have free returns enabled, with the rest having buyer paid returns. That is a risk you take when enabling those options. If you set it to "no returns" you can decline returns for "doesn't fit", "I don't like it", and "I changed my mind". Obviously if the item is damaged or not as described, you'll still have to take that. But if you are finding people are taking advantage of you return policy, you may want to consider changing it.

[goldrushfinds]

Will definitely take than into consideration. I am not a tv shopping network or giant river site selling 6,000 units a day, just a teeny-weeny back room seller. So many costs to absorb, that returns really hurt. 

[tobaccocardyahoo]

When you sell used items, you will have a higher returns rate than when you sell new items if you accept returns.

You have invited buyers remorse by allowing returns.

Not all buyers are going to game the system by claiming not as described, but many will buy because if it doesn't fit, or they don't like it they can return it.

You need to include enough margin in your products to support your return rate, and it is hard when the lower income buyers are your buyers and they are shopping more carefully.

I suspect you have not been selling online long enough to have experienced hard times before now.

They call them hard times because they are hard, both for buyers and sellers.

[goldrushfinds]

"I suspect you have not been selling online long enough to have experienced hard times before now.

They call them hard times because they are hard, both for buyers and sellers."

Heres a picture of me during the great depression when I became homeless and had to pack up and move all my ebay inventory. Exhausting...