Return & Refund Help

[164nc]

Greetings All:

I don't accept returns, but have decided to issue one for a buyer that is not happy with his item. I have sold 3 of the same item, however, and this buyer is the only one not happy.

I have responded to the buyer's request for a refund by stating that a full refund will be issued when the item is returned in original condition at buyer's expense.

Do I need to start a return process, or just wait for the item to arrive back, and if so, how to do so since I don't take returns?

[sam9876]

The buyer starts the return.

[3714508518]

I would just tell them send it back and you will refund. If you tell them to start it through ebay you might end up with a Item not described case and you being resposible for return shipping. 

You might want to consider accepting returns, you will rarely have any if you describe/photo properly.  I think acceptng returns creates a re assurance and will generate more sales and offset any return issues. You can also charge a restock fee if you want.

[pauls-parts]

This just happened to me about a month ago. Something I did not know is if you o.k. a return thru eBay, they will automatically send the buyer a return shipping label at your expense. It happened to me when I accepted an item that was 3 weeks out of warranty. I o.k.'d the return and eBay sent them a return shipping label at my expense. Their is not option once you accept the return to have the buyer pay for the shipping. I would just send them your address and make sure they send you a tracking number once the item is shipped back to you. I would also do it thru eBay messages that way you have some documentation. Good Luck.

Paul

[labs118]

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@3714508518 wrote:

I would just tell them send it back and you will refund. If you tell them to start it through ebay you might end up with a Item not described case and you being resposible for return shipping. 

You might want to consider accepting returns, you will rarely have any if you describe/photo properly.  I think acceptng returns creates a re assurance and will generate more sales and offset any return issues. You can also charge a restock fee if you want.

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Restocking fee is no longer an option 

https://pages.ebay.com/seller-center/seller-updates/2018-spring/simplified-returns.html

Restocking fees will no longer be a return option.

[cashvaluerecovery2011]

All you can do is refund and accept return. Whether you offer it or not ebay will force you to accept it anyway. Even a tiny hint of displeasure from you toward your buyer will just get your a negative feedback or a snad case because buyers are taught to return at will.