Return Policy

[corekendal_0]

Hi, I have a situation. Buyer bought an expensive jacket and immediately, upon receipt, sent a long list complaints, doesn’t fit good, zipper gets stuck, smells like chemical (um it’s a brand new leather jacket)... etc. I told her to immediately return the item for a 100% refund and I asked her to open a return case. I reminded her of the 14 day return.

The then responds she’s not ready to open a return case and wants me to give her 50% off. I told I can’t and since she already said she isn’t happy to open a return within the 14 day policy.

i don’t want to allow her to wear the jacket over the 14 days because I know that is what she is doing. How can I avoid her returning this after 14 days?

[southern*sweet*tea]

You can't.  She's fishing for a post sale discount. She'll either open a return case, or she won't, and if she does she'll lie about it to bypass your return policy.   All you can do is repeat "return for refund" and send the prepaid label if she does. She'll have FIVE DAYS to get it in the mail. If she doesn't you should be able to call and have the case closed out on day six.

She may have lost MBG privileges and can't open a case.

[takikawa4]

Your 14-day return policy is overridden by ebay's MBG, which gives the buyer 30 days after receipt to open an item not as described case.

But it does seem like this buyer is just trying to get a discount. As already mentioned, simply repeat "Return for a full refund."

[littleguineapiggy]

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@corekendal_0wrote:

Hi, I have a situation. Buyer bought an expensive jacket and immediately, upon receipt, sent a long list complaints, doesn’t fit good, zipper gets stuck, smells like chemical (um it’s a brand new leather jacket)... etc. I told her to immediately return the item for a 100% refund and I asked her to open a return case. I reminded her of the 14 day return.

The then responds she’s not ready to open a return case and wants me to give her 50% off. I told I can’t and since she already said she isn’t happy to open a return within the 14 day policy.

i don’t want to allow her to wear the jacket over the 14 days because I know that is what she is doing. How can I avoid her returning this after 14 days?

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Here's where you have a glimmer of hope:

She said it doesn't fit, which means remorse.  The rookie mistake people like her make is thinking, "the more problems, the better!"  Nope, she would have just been better of saying the zipper is stuck, and claimed damage.  If she does try to make you pay for return shipping, call and point that out in the messages.  If she does prolong the return and tries to go past your 14 days, again, call and point that out.  You did the right thing by refusing a partial refund and on things that are designer/expensive, this happens frequently.  Ebay actually does look at fishing for partials especially at half off after all of those supposed problems unfavorably for the buyer.  Either way you should be fine.

[lewisburggold]

Sound like a another one trying to get a discount.   Stick to it dont give in.  Best regards

[emerald40]

That is why clothes should have those big thingies on them that if you remove them, you own them.

It could cut down the rent to own and something you could then fight with ebay over as one does not need to remove them to try it on for fit or to see if the zipper works.

I put the paper ones, like you see in a jewelry store on my jewelry items, and have seen either quicker returns or none at all.  And the ones returned still had the tag attached so I know they did not wear it for an occasion and then try to return it.

[pacerprincess0308]

Definitely fishing. This is pretty common sadly.

[pacerprincess0308]

eBay makes it so much harder on sellers than it has to be. If we are allowed to generate our own return policies, then why can they just peanut butter over it at their whim. Oh well, maybe things will change.

[city*satins]

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@emerald40wrote:

That is why clothes should have those big thingies on them that if you remove them, you own them.

It could cut down the rent to own and something you could then fight with ebay over as one does not need to remove them to try it on for fit or to see if the zipper works.

I put the paper ones, like you see in a jewelry store on my jewelry items, and have seen either quicker returns or none at all.  And the ones returned still had the tag attached so I know they did not wear it for an occasion and then try to return it.

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I realize that a lot of sellers do this but I think its effectiveness is questionable.

That may discourage wear and return but won't actually prevent it or afford the seller any protection after-the-fact.  eBay will tell the seller who reports that the buyer removed the tag the very same thing they tell sellers who report that the buyer returned a different item.  "We don't know when and where that tag was removed.   We don't know that the item you photographed is the same item you sent/received back. "

[missjen831]

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@emerald40wrote:

That is why clothes should have those big thingies on them that if you remove them, you own them.

It could cut down the rent to own and something you could then fight with ebay over as one does not need to remove them to try it on for fit or to see if the zipper works.

I put the paper ones, like you see in a jewelry store on my jewelry items, and have seen either quicker returns or none at all.  And the ones returned still had the tag attached so I know they did not wear it for an occasion and then try to return it.

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It wouldn’t cut down on rent to own if you sell clothing. You can get all the materials to tag clothing right here on ebay for as little as $5. And on the river. Buyers who have a habit of buying, wearing and returning just use their clothing tagger to retag when they are done wearing.