Return Label

[tunicaslot]

It may just be a glitch - but I just had a return req and went to accept it. I usually am sent to a screen where I have the choice of Ebay creating a label and sending it to the buyer or creating my own and uploading it. Today - tho the only choice I had was to create a label and upload it - since it wasn't worth paying for the return - I just refund - but wondered if anyone else has experienced this change.

Best of luck selling!!

[odditiesandantiquities1]

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@tunicaslot wrote:

It may just be a glitch - but I just had a return req and went to accept it. I usually am sent to a screen where I have the choice of Ebay creating a label and sending it to the buyer or creating my own and uploading it. Today - tho the only choice I had was to create a label and upload it - since it wasn't worth paying for the return - I just refund - but wondered if anyone else has experienced this change.

Best of luck selling!!

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I've only had that with an item not as described. You haven't changed any return policies have you?

[tunicaslot]

Nope haven't changed any policies and this was an Item Not as Discribed as they noticed a flaw I missed. It was just easier  to have Ebay send a label then worrying about creating and uploading another one.

[dtexley3]

I ran into this as well recently.  I think they changed the process as the option to have eBay generate the label at the buyers request was no longer available.  I had to finagle around for almost an hour to get it to print the label I wanted to send.  There's no EASY option to have eBay automatically reverse the sender and destination addresses and generate the label that I could find.  It wanted to update my store addresses in order to complete the label. 

[tarpedge]

Yours is at least the second report of this glitch. The other was a post several weeks ago. That glitch corrected itself, and that OP was eventually able to have eBay issue a return label after all.

[tunicaslot]

Thanks tar - I was  on vacation a couple of weeks back and didn't keep up with the boards! I was hoping it was just a glitch!

[tarpedge]

Here's that post. It was on Sep 6:

https://community.ebay.com/t5/u/n/m-p/27462105#M203515

@loveyourimagination49

[loveyourimagination49]

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@tarpedge wrote:

Here's that post. It was on Sep 6:

https://community.ebay.com/t5/u/n/m-p/27462105#M203515

@loveyourimagination49

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@tarpedge

Did you need something? I'm not in either of those discussions. 🤔

[tarpedge]

Yes please. You wrote "Yes there are other topics on this" (which I could not find) responding to @eelectronicparts.

Perhaps you could link those other topics here?