eBay

ssateneth · ‎11-13-2023

I've been selling on ebay for over 20 years. I got top rated and top rated plus badge on all my listings. 100% feedback. I accept returns and give prepaid shipping labels same day, and I ship all my orders within 1 day. Now I got a MC011 selling restriction on my account. They want receipt of everything that I'm selling.

90% of everything I sell is originally sourced from ebay itself, and the items themselves are either repaired, or refurbished/replaced by the manufacturer under warranty, so the item I originally purchased isn't necessarily the same item that is ultimately sold (different serial numbers, slightly different models, etc)

I don't know what ebay wants with regards to "invoices". Do I just print out all of my ebay purchases and tell ebay "heres my invoices"? I don't want to be banned from ebay, it's my livelihood.

robbie31415 · ‎11-13-2023

It happens, and there are many different things that can trigger it.

It's only a matter of time that eBay hits me eventually, and for me it's harder because I buy truckloads of non itemized merchandise for 20-30 grand each.

But to answer your question you need to show them the receipts of your purchase of the items you sold. If it's eBay receipts, or any location. They want to see that YOU purchased it and match up item, to verify a legitimate purchase took place.

Based on looking at this account it might be they want to make sure it's not stolen goods. I'm only making an assumption though.

fashunu4eeuh · ‎11-13-2023

@ssateneth wrote:
I've been selling on ebay for over 20 years. I got top rated and top rated plus badge on all my listings. 100% feedback. I accept returns and give prepaid shipping labels same day, and I ship all my orders within 1 day. Now I got a MC011 selling restriction on my account. They want receipt of everything that I'm selling.

90% of everything I sell is originally sourced from ebay itself, and the items themselves are either repaired, or refurbished/replaced by the manufacturer under warranty, so the item I originally purchased isn't necessarily the same item that is ultimately sold (different serial numbers, slightly different models, etc)

I don't know what ebay wants with regards to "invoices". Do I just print out all of my ebay purchases and tell ebay "heres my invoices"? I don't want to be banned from ebay, it's my livelihood.

This is a pickle of a problem. It looks like your account was swept up into eBay’s effort in managing the new INFORM legislation.

EDIT: accidentally hit send—rest of post to follow.

robbie31415 · ‎11-13-2023

I missed that portion.

I'm curious to see the warranty information on the items that have different serial numbers.

Most warranties only cover the original purchaser and are void to anyone else.

ssateneth · ‎11-17-2023

Hi. The manufacturers of the items I buy offer a factory warranty of a certain period that follows the item rather than the original purchaser. The manufacturer can either choose to repair the unit and send it back to the current owner, or they replace it with a different unit that will have a different serial number. Sometimes when the item sent in is out of production or otherwise not available, a similar or better performing model will be substituted in free of charge. Some of the manufacturers attach paperwork indicating of warranty work performed, but some don't (depending if it's all online records). It may also not be clear from a 3rd part on this paperwork of what was done or what items they were even for (containing only part numbers and serial numbers that are not obvious which item it is for)

ckimodog · ‎11-17-2023

@ssateneth

If eBay is requiring invoices for your inventory, gather them together and give them what they want. Given your sales of very expensive gaming items, their concern is if they were sourced and purchased for legally. No offense, but this is the way it is these days. The law is leaning on eBay hard and other e commerce sites to clean up all the "questionable" merchandise that seems to exist on this platform in massive droves. Do what they ask and you'll be ok. Good luck to you.

ssateneth · ‎11-17-2023

I guess I'm just paranoid that ebay won't be able to "connect the dots" between my ebay-sourced purchases and the same items I'm selling on ebay. I'm planning to include a spreadsheet (PDF form) that points each specific listed item in the last 30 days from the MC011 being issued to a specific ebay item purchase order number + item number (or just the usual invoice for anything sold on ebay that was not sourced on ebay). It's a lot of tedious work, but it's my livelihood for the foreseeable future, so I got some work to do. I've read the horror stories about MC011's being denied even after invoices are supplied, but it's not clear if the accused went above and beyond with invoices or just wrote on a napkin certifying the purchases they made were legitimate.