Responding to a case in another language on a foreign platform?

[vintageista]

A buyer has opened a NOT RECEIVED ITEM case on the German eBay platform, the request is all in German and I cannot read it. I have sent a message to the buyer in English. Even though I can login to the de ebay site, I cannot read the request...so how am I suppose to answer the request? Why doesn't eBay recognize this language difficulty, I could find no way to interpret the request.

[dhbookds]

I called ebay when something similar happened to me and they interpreted and answered for me.......

[castlemagicmemories]

Copy and paste the message into Google Translate, to translate it into English.

You can do the same thing with a response in English to translate it into German.

Copy and paste it into an Ebay message to send to your buyer.

[green-night]

A buyer has opened a NOT RECEIVED ITEM case on the German eBay platform, the request is all in German and I cannot read it. 

Can you prove delivery? 

[myoasisjewels]

i speak fluent german. if you need help translating and responding, please pm me.

[missjen831]

If you use google chrome, it has a feature that automatically translates foreign sites, it actually does a good job with the eBay sites 🙂