eBay

itliquidatorsco · ‎06-17-2018

I never post on these boards but hoping I can get the attention of someone at eBay to look at my issue instead of calling into the horrible customer service number and being passed around and put on hold for over an hour at a time.

This is regarding a case in the resolution centre that I can't get anyone to take responsibility to when calling into eBay customer service and I just get transferred around, promised a call back with no callback or disconnected. List of units below:

- On May 16th, the buyer purchased this item and provided the following address at checkout

- Item was shipped to buyer on May 17th by Canada Post with tracking number (shipping label available to prove shipping address shipped to)

- Item was delivered on May 22 at 9:36am

- Buyer opens case with eBay on May 27 saying "Item sent to the wrong / old address" The buyer only ever provided me the one address. Confirmed in my eBay messages the user never sent me any messages before the item was shipped or after to let me know they provided the wrong address and they went to directly opening a case

- I replied to the case several times with no response to the buyer

- On June 5th, I contacted eBay to ask them to step in on this case and was advised the case would be closed in my favour as the buyer provided the wrong address. During this phone call, I got an email saying the "Buyer received refund" at 8:56 AM EST. I asked the agent when I was on the phone with them and they advised me they can't fix the issue (sounded like they made a mistake but would never confirm it) and I would need to speak to PayPal. I then spoke to Paypal and advised me this is 100% an eBay issue and nothing PayPal can do.

- After several phones with promised callbacks or being disconnected as of June 17th, I have no resolution for this case. As the buyer never provided a different address, it's very well possible the buyer has my product plus enjoying a full refund for the item due to an error with the eBay agent that assisted on the morning on June 5th.

- I would like the phone call and screen recording of this call reviewed to have action taken against the agent with there mistake and also the claim amount of $67.19 credit back to my Paypal account or provided as a credit on my eBay invoice to resolve this issue.

- In the last 90 days I have sold/shipped $35,366.64 of product and I'm sure eBay values this amount of business. I'm hoping we can come to resolution on this issue otherwise I will looking to remove all my listings from eBay and move to a different seller platform.

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Anyone else had eBay make mistakes and fail to resolve them? Cheers!

itliquidatorsco · ‎06-17-2018

Tried that and get put on hold for over an hour while they try to locate one. They take you off hold off and let you sit in silence for a minute or so (hold music stops) before they say they're still looking for a manager.

If I had hours to waste on the phone I would keep waiting but unfortunately I can't sit on the phone all day with eBay when I need to run a business.

southern*sweet*tea · ‎06-17-2018

alan@ebay

@Anonymous

Seller has confirmed delivery to Paypal address, CS closed case in the buyer's favor. Any relief for this seller?

The easier you are to offend the easier you are to control.

We seem to be getting closer and closer to a situation where nobody is responsible for what they did but we are all responsible for what somebody else did. - Thomas Sowell

turquoisetulips · ‎06-17-2018

Based on the way everything happened, the agent on the phone closed the case in the buyers favourite by mistake and couldn't get me off the phone fast enough. complinkca - op - unquote -------------------

Sure sounds like it . I don't know how they were able to refund your buyer when the tracking number proved the packaged was delivered to the only address provided . E bay owes you some money ,, so please stick to your guns on this issue for your sake as well as ours . Sooner or later they will get tired of hearing from you and hopefully take some action . Please come back and let us know what happened . Good luck ! tulips

retrose1 · ‎06-17-2018

OP, did you bother to enter the tracking number into the case? ebay has a lot of redundant rules and even though the tracking number that says delivered on the tranaction, the sellerstill has to enter it into the case before they call ebay.

I had a INR case last month - entered tracking and it was closed in my favor in less than 10 minutes. I never had to call ebay.

ebay has a lot of problems, tracking that states delivery is the ONLY consistant policy that a seller has.

(*Bleep*)

Anonymous · ‎06-18-2018

@itliquidatorsco wrote:

I never post on these boards but hoping I can get the attention of someone at eBay to look at my issue instead of calling into the horrible customer service number and being passed around and put on hold for over an hour at a time.

This is regarding a case in the resolution centre that I can't get anyone to take responsibility to when calling into eBay customer service and I just get transferred around, promised a call back with no callback or disconnected. List of units below:

- On May 16th, the buyer purchased this item and provided the following address at checkout

- Item was shipped to buyer on May 17th by Canada Post with tracking number (shipping label available to prove shipping address shipped to)

- Item was delivered on May 22 at 9:36am

- Buyer opens case with eBay on May 27 saying "Item sent to the wrong / old address" The buyer only ever provided me the one address. Confirmed in my eBay messages the user never sent me any messages before the item was shipped or after to let me know they provided the wrong address and they went to directly opening a case

- I replied to the case several times with no response to the buyer

- On June 5th, I contacted eBay to ask them to step in on this case and was advised the case would be closed in my favour as the buyer provided the wrong address. During this phone call, I got an email saying the "Buyer received refund" at 8:56 AM EST. I asked the agent when I was on the phone with them and they advised me they can't fix the issue (sounded like they made a mistake but would never confirm it) and I would need to speak to PayPal. I then spoke to Paypal and advised me this is 100% an eBay issue and nothing PayPal can do.

- After several phones with promised callbacks or being disconnected as of June 17th, I have no resolution for this case. As the buyer never provided a different address, it's very well possible the buyer has my product plus enjoying a full refund for the item due to an error with the eBay agent that assisted on the morning on June 5th.

- I would like the phone call and screen recording of this call reviewed to have action taken against the agent with there mistake and also the claim amount of $67.19 credit back to my Paypal account or provided as a credit on my eBay invoice to resolve this issue.

- In the last 90 days I have sold/shipped $35,366.64 of product and I'm sure eBay values this amount of business. I'm hoping we can come to resolution on this issue otherwise I will looking to remove all my listings from eBay and move to a different seller platform.

----

Anyone else had eBay make mistakes and fail to resolve them? Cheers!

Hi @itliquidatorsco, I will take a look at your conversations with Customer Service and ensure that appropriate coaching is provided as necessary and that any additional steps needed to resolve this are taken. You will be receiving an update via email in the next few days as I have more information to share.

itliquidatorsco · ‎06-18-2018

Thank you - sent you a follow-up email regarding the refund coming back to my Paypal account.

I'm glad this is resolved but it's unfortunate it took a forum post to resolve an issue after several calls to CS. This is when insourcing customer service would really benefit instead of someone just reading from scripted replies.