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Request to cancel his order and then change his mind

As i wrote on title a buyer request to cancel his order but change his mind when i offer him a small discount/refund

 

I got the messages but i wonder if there is anything else i should do?

When you sending a cancel request its just a message or you should close the request somehow?

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Request to cancel his order and then change his mind


@kostas294 wrote:

As i wrote on title a buyer request to cancel his order but change his mind when i offer him a small discount/refund

 

I got the messages but i wonder if there is anything else i should do?

When you sending a cancel request its just a message or you should close the request somehow?


If he changed his mind, why don't you invoice him. Or, if you don't want to do the transaction you can put up a cancellation that says the buyer wanted to cancel. 

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