Reporting buyers scamming as a group

[upuautiii]

I have a situation where I think the buyers coordinated to scam me. Buyer A: established Buyer B: no transactions - registered with eBay the day she placed her order. A placed an order for an item only I sell on eBay (rare discontinued perfume sample) 20 hours later, B placed an order for smaller sample of a much cheaper perfume. I prepared both orders at the same time. I made sure each shipment got the correct label. Then shipped both. Buyer A received shipment. She contacted me that she received the wrong size and perfume (not what she ordered). I thought I must have mixed up the shipping labels. Within the day, I created another sample of both perfumes, and shipped to both. I emailed A back that her correct item is on the way, with tracking. Buyer B has not received her item. I emailed her explaining that she might get the wrong item, that the correct item is on the way (with a tracking), and I requested that she returns the wrong item with me covering return shipping cost. I email B again once she received the wrong item. Emailed her again once she received the correct item. I am almost 100% certain I put the correct shipping label on each order: I actually read it out loud to myself as to which order is which while sticking the labels to the orders. B has not responded to any of my emails. I left feedback on B's transaction with something to the effect: "Fraudulent account. Avoid selling to" There was no button for marking the feedback as negative. My feedback appeared as positive!!! I could not figure how to change it to negative. I highly suspect the two buyers coordinated together to scam me on the rare perfume. What can I do? Where do I report suspicious accounts? (Buyer B became an eBay member on the day she placed her order with me) Thanks.

[myescape]

You have no grounds for your belief and you have no proof either scammed you esp Buyer B.You sent the 2nd sample without a reason.When a buyer files a not as descibed return request it is best to reply return for a full refund and provide a return label.

Your feedback can and will be removed if buyer reports it as it is against policy to leave feedback statement that is contrary to a positive mark.Buyers can only get positives

[muttlymob]

So many issues. . .

The news is not going to be good for you.

If buyer B registered the day she bought from you, it's possible she is a legitimate buyer who is so new she doesn't know to check for messages, or other aspects of how eBay works. 

It's also possible that buyer A is right and you sent the wrong size, no matter how much your memory tells you otherwise.

It's also possible that buyer A is lying, all on her own and Buyer B is not involved in any way.

Or, it may be as you think, that Buyers A and B are acting in coordination.

None of it really matters because your solution should basically be the same since you can't prove what is really going on.

Now, since you have sent additional samples to each buyer, you've pretty much done what you could.  Unless/until either buyer files a claim of not as described then there's nothing left to do.

As for what you have done so far there is a reason the feedback you left shows up as positive and not negative.  Because sellers can't leave negative feedback for buyers.  It's not possible.  Has not been possible for more than 11 years.  In addition, leaving negatively worded positives for buyers is also a policy violation.

Finally, you need to read eBay's policy on used cosmetics.  You can't do what you are doing.  Specifically, this portion:

Cosmetics, colognes, perfumes, and lotions must come in the original container

https://www.ebay.com/help/policies/prohibited-restricted-items/used-cosmetics-policy?id=4290

[city*satins]

You sell Eau De Toilet?   

I have never thought of bottling the water in my commode.

If you're selling scent decanted from another container - you need to be aware of this eBay policy:

https://www.ebay.com/help/policies/prohibited-restricted-items/used-cosmetics-policy?id=4290

Text to note:

Cosmetics, colognes, perfumes, and lotions must come in the original container

[city*satins]

muttlymob beat me to the punch but it bears repeating.

[fashunu4eeuh]

You accused the second buyer of fraud without even knowing if she rec'd the wrong item in her package. You based your accusation on a hunch with no facts to support it. Why did you not wait until the second buyer contacted you with a problem with her order, you even state you are pretty sure you sent each seller the right item? You turned an apparent honest mistake into a train wreck and revealed you have multiple policy violations. The second buyer, likely innocent, is going to be livid when they read your feedback. (In turn, do not be surprised if you receive negative feedback as well.)  New sellers come to the platform all the time. If this is the way they are treated, they'll never come back.

(Additionally, I see you are shipping your perfume First Class mail. It is against the post office rules to ship perfume any other manner than domestic ground, link below. It is considered a hazardous material.)

"Perfume containing alcohol may not be shipped internationally or mailed domestically using air transportation. Perfume containing alcohol, however, may be shipped within the United States by ground transportation."

https://www.usps.com/ship/shipping-restrictions.htm

[hioctane62]

Agreed, and buyer B, the one who just registered and made their first transaction, will likely never return to eBay since they got an unwarranted false positive on their first eBay experience.

[angiej_15]

Not only did you break the rules by leaving the false positive, you're braking the rules about decanted perfume. 

[myoasisjewels]

i am sad to say, but for years i have always taken a few pics of each item next  to its shipping label before packaging and shipping it. when confronted with these pictures, it has deterred several buyers from further claiming they received the wrong item..... they usually just go away after i send them the pics.... i  know it sounds excessive, but sadly it feels necessary. 

the christmas and pre-christmas season does bring out the worst in some people. sellers must cover all bases to protect themselves against false claims.