01-13-2022 12:03 PM
I never had a negative feedback left until now. I was selling a item and for the 1st time it said payment on hold. I was not willing to send a item before Christmas and wait for the buyer to release funds and then wait for ebay to pay me. I apologized to the buyer and just c Angeles the transaction because something did not feel right to me. Weeks later she leaves negative feedback that this seller is a rude person? All I did was cancel the order. Does anyone know why feedback can be left for a transaction that did not occur? I will not loose sleep over this though I think it is unfair that after 400 positive listing someone leaves a negative for a listing that never was sold. Any help I would appreciate it. Thanks
01-13-2022 12:15 PM
If the buyer paid and you cancelled and refunded them then yes a transaction took place and they can leave feedback. Which option did you use when you cancelled the transaction? Out of stock or problem with buyers address?
01-13-2022 12:16 PM
But you were paid by the buyer (otherwise the payment would not be on hold) so the buyer was eligible to leave feedback.
You canceled a bona fide transaction because you didn't want to wait for the payout.
All ebay payments can now take 3-5 business days to process thru the new Adyen payment processor. But sellers are required to ship when eBay notifies them the payment has been rendered, which in this case it was. The money is guaranteed to be yours so you were safe to ship.
This is how virtually all transactions are handled now by the large selling platforms. Payment is no longer instant like it was when PayPal was the processor, who “fronted” the funds but they still needed 3-5 days to process the payments behind the scenes.
01-13-2022 12:20 PM
Well, unless the item fell under the "Items awaiting shipment" tab, you did not need to send the item until it showed under there. Your first mistake was cancelling the sale rather than finding out why the payment was listed on hold. The buyer may not have even known their payment was showing oddly on eBay, thus came away thinking that you just didn't want to sell the item at the price they bought it.
If it is the steins that were the items in question - it's not a good look to the original buyer that you've relisted them at a substantial price increase.
Was the item under "awaiting shipment"?
The feedback as it sits (if it is this account) is not likely to get removed - The buyer was in a transaction with you that you cancelled - the buyer can still leave feedback, which is a risk you take if you cancel a transaction without the buyer agreeing to it ahead of time. The feedback is not factually wrong, they are not using inappropriate language, and it describes how they felt about the transaction.
It's one of the one-sided issues with eBay's feedback system as it sits. Though the feedback you received as a buyer really doesn't add up to 400 positive feedback - you can only get positive feedback as a buyer. It doesn't add up to 400 positive feedback as a seller.
You can respond to the feedback - but keep it very factual "payment never cleared, so items were never sent out" kind of response.
01-13-2022 12:24 PM
@glgenterprise wrote:You can respond to the feedback - but keep it very factual "payment never cleared, so items were never sent out" kind of response.
Payment never cleared? I think both you and the OP have misunderstood the circumstances surrounding this transaction.
01-13-2022 12:32 PM
I know it was not out of stock so I would of choose problem with address. She did reply that she had never had a issue with her address and my reply was I never had funds held before. At that point I just left it a canceled. I never received payment or refunded payment. To my knowledge it was just canceled.
01-13-2022 12:36 PM - edited 01-13-2022 12:38 PM
@jws1217 wrote:I know it was not out of stock so I would of choose problem with address. She did reply that she had never had a issue with her address and my reply was I never had funds held before. At that point I just left it a canceled. I never received payment or refunded payment. To my knowledge it was just canceled.
So you lied when you cancelled due to "problem with address?"
It was eBay who hadn't released the funds, not your buyer. I highly recommend you read up on the applicable eBay policies before you sell anything else.
01-13-2022 12:43 PM
Hi @jws1217
There had been no activity on your account for over a year ... and most of your feedback has been for buying. Yours is exactly the type of account that gets hacked ... so it was perfectly normal for your funds to be held until after the buyer received the item.
Since you have made your listings 'private' for some reason ... we cannot see what items the buyer purchased or when they were ... but I do not see anything 'unfair' about the feedback so that eBay would remove the feedbacks.
You might be able to get the buyer to revise the feedback if you do right by them. If the buyer had purchased the two steins from you that you currently have listed for sale ... then I strongly recommend you sell them to her at the previous price before anyone places any bids.
BTW, you are violating eBay policy by listing two auctions for essentially the same item. Calling one a 2021 Oktoberfest beer stein ... and the other one an Oktoberfest Beir Stein 2021 ... makes you look like you're deliberately trying to circumvent policy and well-deserving of the neg you received.
I would end one of the auctions ASAP to avoid yet another defect on your account.
01-13-2022 12:44 PM
Buyer was refunded when you canceled the transaction. eBay was holding your funds not the buyer.
01-13-2022 12:50 PM
@pburn wrote:
@glgenterprise wrote:You can respond to the feedback - but keep it very factual "payment never cleared, so items were never sent out" kind of response.
Payment never cleared? I think both you and the OP have misunderstood the circumstances surrounding this transaction.
The payment was being held because they are a new seller.
01-13-2022 12:52 PM
What are you going to do when those items sell again and your payments are being held?
You going to cancel the orders again?
01-13-2022 12:56 PM
The issue of payments being held was addressed in your December thread:
The transaction was considered to be consummated when the buyer paid for the item. Since the buyer did indeed pay, thereby completing the actual sale, s/he was able to leave feedback. It was certainly a negative experience for that buyer to have his/her purchase cancelled for the (false) reason you chose, when there is nothing wrong with his/her address.
The negative feedback left by that buyer was perfectly justified.
With a feedback rating of 0% and a duplicate listing for that beer stein, I'm not sure how long your selling career on eBay is going to last.
Good luck to you.
01-13-2022 01:57 PM - edited 01-13-2022 01:59 PM
@pburn wrote:
@glgenterprise wrote:You can respond to the feedback - but keep it very factual "payment never cleared, so items were never sent out" kind of response.
Payment never cleared? I think both you and the OP have misunderstood the circumstances surrounding this transaction.
Thus the reason I said OP should have clarifed with eBay what the "on hold" meant in the first paragraph - before just cancelling the sale. I also asked if the item showed up on the "ready to ship" list. Those two details actually matter - not just that we are ASSUMING it was being held due to it being the first time OP had sold in over a year - as far as we know based on received as a seller feedback and the listings being shown.
It could have been something much different than the standard OP is a new (dormant) seller - and issue with the buyer's payment could show as on hold as well while eBay verified the payment source.
01-13-2022 02:06 PM
Weren't you also assuming when you suggested that the seller reply by saying that the payment never cleared? 🙂 That would suggest that it was the buyer's fault that the payment never cleared when it could very well be that it cleared the buyer's account but was on hold until the item had been delivered.
01-13-2022 02:29 PM
@glgenterprise wrote:It could have been something much different than the standard OP is a new (dormant) seller - and issue with the buyer's payment could show as on hold as well while eBay verified the payment source.
I think it's like the aphorism doctors are taught: When you hear hoofbeats ... think horses, not zebras. 🙂