03-29-2018 07:28 AM
I have someone who made a purchase and completed payment with PayPal. When I go to print the label, eBay states that the address is invalid. It does seem odd as the buyer has a "0" feedback rating, and the address is to a hotel, but without any room or office annotation. On PayPal the address shows as "unconfirmed".
Anyway, after researching the Community here, I decided the best course of action would be to cancel the order due to an address problem. So I emailed the buyer and explained the problem, and explained what needed to be one for re-purchasing, etc. Then I canceled the order and sent the refund.
My question is, since I've never initiated an order cancellation, why does the refund go through to the buyer, but I have to wait up until 10 days for the buyer to agree to the cancellation? I was expecting to cancel the transaction and then relist it right away for the buyer to re-purchase with an updated address. I didn't realize there was a waiting period for the cancellation. So do I have to sit on this item until I get confirmation from the buyer, which could take up to 10 days?
Thanks for any input!
The item purchased is:
https://www.ebay.com/itm/272981893334
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03-29-2018 08:18 AM
03-29-2018 08:18 AM
03-29-2018 03:21 PM