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Refunded item not received but now received

Buyer purchased item, I printed and sent via usps. Item was never scanned by usps and I considered stolen. Ok I had to accept that. Waited a little to see if it would show up it did not. I refunded buyer. Buyer just notified me it was delivered, however, there is still no tracking on usps. Weird. Buyer wants to refund me (yes, there are still honest people!) but I don't know how to process a refund to me the seller. I want to keep it within the realm of ebay. Any suggestions?

Message 1 of 5
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Refunded item not received but now received

Just have them send you the funds via Paypal/zelle/venmo.

 

The transaction is closed, eBay has no real tools to rebill for a transaction.

Message 2 of 5
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Refunded item not received but now received

As far as Ebay is concerned, it's over.

You two can work out a way to repay, like Pay Pal or another service you two use.

Have a great day.
Message 3 of 5
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Refunded item not received but now received

Had this happen to me before and yes thankfully there are honest people still out there

PayPal, Venmo etc. is your only option now  

Message 4 of 5
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Refunded item not received but now received

You are very fortunate to have an honest buyer. 

 

One untracked item won't hurt your account. 

 

 

albertabrightalberta
Volunteer Community Mentor

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