Hello,
I have been having issues with a buyer who gave the wrong address for their package, and has been insisting on a full refund for everything, including shipping. I agreed to refund them the cost of the item as long as it was returned to me. They refused to pickup the package from Fedex, and kept requesting a full refund. They ended up opening a case against me and have been messaging everyday asking for a refund. Fedex ended up returning the package to us after the buyer refused to pick it up for several weeks. So while we have the package, the buyer never actually submitted a return case. I am willing to give them a partial refund, but the case that is opened against me seems to want me to provide a full refund, and doesn't give me any other options. I messaged eBay, but their response was a bit confusing. Is there a way for me to give the buyer a partial refund and close this case? Or do I have to wait for eBay to resolve the matter and hope they don't force me to give a full refund?
