Hi happy holidays everyone, I received a neutral rating on something I sold last month. It was a “comfrt” sweat pants and hoodie, the hoodie was brand new but the sweatpants was worn a few times, there was some worn in the crouch/ leg area and there’s was some discoloration or a stain on the pocket area. I took a lot of pictures but the stain/discoloration wasn’t able to shown in the picture but it’s very unnoticeable until a person wears the sweatpants in the direct bright light.
So I am thinking of reaching out to the buyer, especially after I received my first negative rating about two weeks ago after I had sold a bag and relisted the item, but refunded that buyer right away.
But anyway this is what I thinking of writing to the buyer of the sweatpants/hoodie combo, but I wonder if it is worth it.
Below is what I am thinking of writing:
“Hi do you want a refund or to ship back the sweatsuit & hoodie? I did list in the listing that the hoodie was brand new but the sweatpants was worn a few times, so there was some wear and there was a discoloration or stain on the left pocket area of the sweatpants.To resolve the situation, I can offer two things: ship it back, but a partial refund or keep it but a full refund ?”
To add I don’t usually accept returns, I had bad experiences in the past, as well in the listing I have a no return policy.
Here’s the listing:( I was trying to add the listing html but EBay is saying it’s invalid)
I am being to lenient or too accommodating, please any suggestions. Thanks
