I'm sorry but (yes) I'm only a casual seller and have a few sales here and there but what eBay did to me was insane (in my mind.) Sold item, lady purchased, boom, get negative feeback! Nobody leaves feedback anymore so if you get dinged, I got dongggged! like 93. So, I'm like o crap! I lost it, I had enough! The scammers and those SNAD, along with the internet gangsters and keyboard thugs... Man, whatever! So I do what you are not supposed to do, yup, feedback retaliation... I swore this was a scam and wanted my lil' 19 $ item. At this point, didn't care or so I thought! Ebay has me so paranoid, its not fun anymore (sad emoji) So fastfoward>>> After the feedback, that I knew I would regret, which I did and even worst! I mean I never felt this bad, regarding sales! Donkey of the day! Ok, so I hit contact seller for some reason, to send ship label for the return, I don't know but I didn't want to contact her (BUTTTT) her number was there too! Hmmm, please let me say, I am a very nice, fair person, I love to help people, that's my thang! However, I don't want them (helping) themselves to my stuff for free. I was like, bet that's a fake number, I called it, it rang, I was like o, poop. An elderly gentlemen answered. So I explained, in a very professional & nice tone, BTW I would never call someones home and disrespect them. So I explained that someone with this number purchase an item from me and the weren't happy with their purchase, I would like to make good on this purchase,
OMG! He yells out to his wife, someone is on the phone, something about ebay and a purchase. I started to get a little scared, what if they thought I was a stalker? So, she gets on the phone, she was the sweetest, kindestest person. I explained that she indicated ( via feeback) she wasn't happy with her purchase. I'm not going to bore ya'll with the details (BUT) it was my fault, totally! And you know what else? She was an elderly lady, she called ebay and ebay told her to leave me a negative. Not exactly like that but, you know.
I apologize and I felt terrible. I told her I would immediately issue her a refund and she can keep the item.
We resolved the issue on our own, she mentioned, she would like to change the negative, this was before my offer, I sent her the link and felt terrible for the rest of the night. Then I got to thinking again, what if I was just scammed. Maybe a day or two went by, feedback hadn't changed, then BAM! she changed it! It just was a really nice feeling. She make me remember that there are humans on the other side of the computer! OOOO and eBay why?
I apologize for the grammar and errors but i had to rush and do this before I changed my mind
