'Questions on Item' hasn't gone away, can't send offer, How to mark questions as answered?

[anasazirose]

I am sending offers today.  The 1st one has a question that I answered July 11, 2024.  I am not able to send an offer on the item, and am wondering if this is because it has a question.  

I've noticed many other items have questions that have been answered that still show as having questions.  Is there a way to mark these as answered?  They are all quite old questions.

[fbusoni]

@anasazirose 

Please go into your eBay inbox and delete all your old or expired messages.  Then log out, then log back in and see if those "respond to questions" notifications are still there.  That may help.

FWIW, I have the same "respond to questions" notification next to some of my listings that are eligible to send offers, and am able to send the offers without a problem -- I guess because there is nothing in my inbox.

Others might have different answers.  

[fern*wood · Accepted solution]

There is usually an option in the drop down box to click "mark as answered". 

[44012]

Even after answering questions, I still have to use the drop down tab to mark the question answered as fern*wood mentioned above.

[anasazirose]

 I never noticed the 'mark as answered', probably because I have always clicked on the 'respond to questions'.   Thank you SO much!  Sometimes I wonder how I've made to to this advanced age....

[catjewels9876]

Great question and answer.  Mark as answered worked!  I was able to accomplish this on my desktop only but am grateful for the solution.  Thank you so much fern*wood for the great advice! 

[a_c_green]

---

@catjewels9876 wrote:

Great question and answer.  Mark as answered worked! 

---

One thing I noticed some time ago about this was that after I cleared the stray Questions on Item counter via the method above... the darn thing would frequently come back again some days later. I never did figure out how it did that; i.e. what I might have done to trigger the counter off of zero once again.

I finally just ignored the counters altogether (I have about five listings right now that are flagging nonexistent questions), as I know when I have actual questions pending, and I address those right away.