eBay

odditiesandantiquities1 · ‎01-31-2018

Would you have concerns if a buyer sent a best offer with one of the conditions being that you must leave positive feedback immediately.

Just looking for some perspective.

Ann

city*satins · ‎01-31-2018

wrote:
Would you have concerns if a buyer sent a best offer with one of the conditions being that you must leave positive feedback immediately.

Just looking for some perspective.

Ann

I can't lay my hands on the relevant policy statements at the moment but eBay has had 2 longstanding policies:

1. Feedback for the sale can not be made part of the terms of sale.

2. Feedback can not be bought or sold

Your buyer's condition of sale in the Offer was not permitted, and the fact that you did not notice it before accepting the offer doesn't change its status as a non-permitted term of sale.

Since you accepted the offer without either reading the buyer's message or looking at the buyer's feedback left for others, you are stuck with the buyer but not with any neg that the buyer leaves complaining if you fail to leave feedback.

here's what i suggest:

1. For future, absolutely slow down and read the entire text of anything a buyer writes in an Offer

2. For future, absolutely read the member's feedback left for others profile before accepting even a wonderful offer

3. For now - report the buyer to eBay for demanding feedback as a condition of sale

4. For later - if the buyer negs you and specifies the reason for the neg is that you didn't "keep your promise" or didn't "leave feedback for me right away" etc etc phone eBay and ask that the negative feedback be reviewed for removal. If necessary, escalate to a supervisor. Your argument must not be loosie goosie stuff like that it is 'unfair' as a customer service rep's first kneejerk response to such complaints is almost always that "this is the buyer's opinion". Instead, your argument must be based on the buyer's initial demand that leaving feedback for him/her right away was a condition of the sale which is not permitted.

Good luck.

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city*satins · ‎01-31-2018

Oh, and my response to that buyer would have been to decline the offer and put the buyer on my Blocked Bidder List.

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odditiesandantiquities1 · ‎01-31-2018

wrote:
I only leave positive feedback (or any really) AFTER the item has been delivered and either some time goes by indicating that they are keeping the item or they leave it for me. There is so much that can go wrong between the time they pay and it is considered done.

I agree completely. We are the sellers. We should expect to get paid for our items. The succesful conclusion to the transaction is when the customer is happy.

odditiesandantiquities1 · ‎01-31-2018

wrote:
wrote:
Would you have concerns if a buyer sent a best offer with one of the conditions being that you must leave positive feedback immediately.

Just looking for some perspective.

Ann
I can't lay my hands on the relevant policy statements at the moment but eBay has had 2 longstanding policies:

1. Feedback for the sale can not be made part of the terms of sale.

2. Feedback can not be bought or sold

Your buyer's condition of sale in the Offer was not permitted, and the fact that you did not notice it before accepting the offer doesn't change its status as a non-permitted term of sale.

Since you accepted the offer without either reading the buyer's message or looking at the buyer's feedback left for others, you are stuck with the buyer but not with any neg that the buyer leaves complaining if you fail to leave feedback.

here's what i suggest:

1. For future, absolutely slow down and read the entire text of anything a buyer writes in an Offer
2. For future, absolutely read the member's feedback left for others profile before accepting even a wonderful offer

3. For now - report the buyer to eBay for demanding feedback as a condition of sale

4. For later - if the buyer negs you and specifies the reason for the neg is that you didn't "keep your promise" or didn't "leave feedback for me right away" etc etc phone eBay and ask that the negative feedback be reviewed for removal. If necessary, escalate to a supervisor. Your argument must not be loosie goosie stuff like that it is 'unfair' as a customer service rep's first kneejerk response to such complaints is almost always that "this is the buyer's opinion". Instead, your argument must be based on the buyer's initial demand that leaving feedback for him/her right away was a condition of the sale which is not permitted.

Good luck.

Thank you city*satins. Well said and you are right on every mark. I think I'll post your comment beside my computer, just so illness or any other strange event doesn't detract me on what I should do.

odditiesandantiquities1 · ‎01-31-2018

wrote:
Oh, and my response to that buyer would have been to decline the offer and put the buyer on my Blocked Bidder List.

Oh Boy. Should have. Could have. Didn't. Silly me.

city*satins · ‎01-31-2018

wrote:
wrote:
Oh, and my response to that buyer would have been to decline the offer and put the buyer on my Blocked Bidder List.
Oh Boy. Should have. Could have. Didn't. Silly me.

Not silly at all. We have to be bitten first, then we become twice shy. 🙂

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sharingtheland · ‎01-31-2018

Other than sending him money to return the item,

You sent money instead of a mailing label? Oh, that's not good.

You didn't check feedback before responding to the offer? Oh, that's really not good. It's one of the very few self defense mechanisms we have.

Sherry

=^.^= =^.^=
( ) ( )
" " =^.^= " "

odditiesandantiquities1 · ‎01-31-2018

wrote:
Other than sending him money to return the item,

You sent money instead of a mailing label? Oh, that's not good.

You didn't check feedback before responding to the offer? Oh, that's really not good. It's one of the very few self defense mechanisms we have.

Since I can't post the message I received from the buyer, there was a reason for doing that.