Question on how sellers handle returns

[blueeggsandspam]

Until recently, I never returned something where the item didn't fit. All of my previous returns were for not as described items.

Seller has a 30 day return policy. Buyer pays return shipping. 

I started my return the day after I received it because the item didn't fit me. I paid for return shipping. First class parcel - $5 something. The same way it was shipped to me. 

She received it back on Thursday morning, the 11th. Since then, I've been following the return details on my buying account. It says that I can escalate it to eBay on the 16th if she doesn't process the refund. 

The original cost was about $44 with free shipping.  How much should I get back?  The original $44? 

I ask because I was over at Paypal last night for something else and noticed a $34 refund from her that was sent on the 11th when she received back the package. There is no mention of this refund on eBay in the return details. There is no mention in her listing that I'd be out $10 for the return. I could understand withholding the original $5 something for the shipping, but $10?

If I escalate this to eBay on the 16th, how much will I get back? I'm genuinely curious as to how this should work.

[blueeggsandspam]

I completely understand, and it's the first time I ever returned something that didn't fit.

This is a size I usually wear, but it was cut funny and my boobs didn't fit!  If the seller had included measurements, I would have known ahead of time to not purchase it. 

This pitting of buyers against sellers makes me less likely to purchase items like this in the future on eBay. I'm not looking to make trouble for anyone, and I sure don't need any hassles. 

[blueeggsandspam]

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@castlemagicmemories wrote:

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@blueeggsandspam wrote:

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@myboardid wrote:

This is not any kind of benefit for any seller.  It is a one time thing because she screamed and said she shouldn't have to lose money because you used her as a fitting room. 

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I can't believe I'm the first person to return something to her. I didn't lie and claim not as described to get free return shipping. I paid for it myself. If she doesn't want returns, she shouldn't offer them. 

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Actually I doubt any seller wants returns, but I know what you mean.  Offering returns gives increased visibility and gives the buyer a sense of security, so it may be offered for those reasons to drive sales, in hopes they won't actually get any returns, but the buyer can only go by what the listing says.

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I have always accepted returns and never got huffy with a single customer over accepting one. The shipping loss can be written off as a business expense. Adapt or die, as the saying goes.

[castlemagicmemories]

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@blueeggsandspam wrote:

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@castlemagicmemories wrote:

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@blueeggsandspam wrote:

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@myboardid wrote:

This is not any kind of benefit for any seller.  It is a one time thing because she screamed and said she shouldn't have to lose money because you used her as a fitting room. 

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I can't believe I'm the first person to return something to her. I didn't lie and claim not as described to get free return shipping. I paid for it myself. If she doesn't want returns, she shouldn't offer them. 

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Actually I doubt any seller wants returns, but I know what you mean.  Offering returns gives increased visibility and gives the buyer a sense of security, so it may be offered for those reasons to drive sales, in hopes they won't actually get any returns, but the buyer can only go by what the listing says.

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I have always accepted returns and never got huffy with a single customer over accepting one. The shipping loss can be written off as a business expense. Adapt or die, as the saying goes.

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We should clone you!  Seriously.  

[castlemagicmemories]

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@blueeggsandspam wrote:

I completely understand, and it's the first time I ever returned something that didn't fit.

This is a size I usually wear, but it was cut funny and my boobs didn't fit!  If the seller had included measurements, I would have known ahead of time to not purchase it. 

There are variations even if it is a size you usually wear.  While the seller should have included measurements, you can message the seller and ask, or just hit the back button.

This pitting of buyers against sellers makes me less likely to purchase items like this in the future on eBay. I'm not looking to make trouble for anyone, and I sure don't need any hassles. 

I certainly understand.

[city*satins]

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@blueeggsandspam wrote:

I completely understand, and it's the first time I ever returned something that didn't fit.

This is a size I usually wear, but it was cut funny and my boobs didn't fit!  If the seller had included measurements, I would have known ahead of time to not purchase it. 

This pitting of buyers against sellers makes me less likely to purchase items like this in the future on eBay. I'm not looking to make trouble for anyone, and I sure don't need any hassles. 

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Understood.  You were completely within your rights to return the item and the seller was in the wrong to try to bypass the correct return process in order to issue you a partial refund instead of the full refund you were entitled to.  I think that was foolhardy of the seller, who likely has received a defect from eBay for doing this.

Incidentally, ultimately this would have come to eBay's attention anyway if you had your return tracking number in the return console, as eBay requires that sellers refund in full quickly after tracked delivery of the returned item (it's now just a couple of days) and will issue the return on the buyer's behalf if the seller fails to refund in full.  You can be sure that eBay was reminding the seller to complete that return with a FULL refund and that they made a negative note if they had to do it instead of the seller.