Question on complaints

[jonwinfield]

A buyer bought a mobile phone  off me in early November 2018.It had been locked to a network and I had it unlocked. I should have known something was wrong when he bid on it and then retracted his winning bid saying it was too much. He then offered a lower price which I accepted. 

After giving positive feedback he opened and then closed a dispute about the battery life. 

Today (5 months later) I have received two messages saying the phone is locked, said he had tried several different sims (one of them the network the phone was originally with) 

Can he open a dispute after so long and if so does he have a chance of it being accepted?

[inhawaii]

FROM EBAY:

• If you did not receive the item, or the item is not as described, you have 30 days from your actual or latest estimated delivery date to open a request, under the eBay Money Back Guarantee.

[beerbowerclassicautoandparts]

Not true, many times they can contact ebay and get ebay to open a case against you. Or even get paypal to open a case against you. And even the case if they paid with their credit card they can dispute the purchase with the credit card company who really don't care what paypal thinks and will do a reversal. Its a very long drawn out and expensive problem that often makes the seller the victim. In which they have to proof the buyer is just scamming. If they used a credit card. Give it up, more likely credit card company will force paypal to take the buyers side. Best thing I found to do is offer them a small refund, percentage back and if they agree then problem solved at small loss. If you push for the return. Then usually you get a destroyed or false product back and out the money all the way around. Not to include the shipping cost you are out. Because although most people have buyer selected to pay for a return item. If the claim is that the item was defected or wrong. Then ebay forces you to eat that return shipping cost as well.

[davewearsredsox]

I believe Ebay ends after 60 days but Paypal can refund up to 180 days. I recently has a claim that was 151 days after the sale and I had to dispute the request. 

[southern*sweet*tea]

Ebay gives thirty days from the estimated date of delivery. If for some weird reason an Ebay case is able to be opened, you can safely deny it.

Paypal gives a buyer 180 days (6 months) from the date of sale. The buyer can open a case there, but they are responsible for any return shipping.

Most credit cards give 180 days and 99.999% of the time side with the buyer. If the buyer goes to a credit card and you lose, you also get charged a $20 chargeback fee by Paypal.

[18704d]

". Best thing I found to do is offer them a small refund, percentage back and if they agree then problem solved at small loss."

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I disagree.

How is a small refund going to unlock their "locked" phone?

Not to mention,

rewarding buyers with free money, only encourages them to expect free money from more sellers.

Lynn