Question for all the sellers

[selecttech]

If you can suggest one change that eBay can reasonably make to better serve all sellers, and not just a sub category of sellers, what would that suggestion be?

And please do not make it a simple blank statement like "lower their fees". 

I love idea sharing and would like to hear what matters to you. 

[inhawaii]

Don't allow return simply because the buyer clicks on "not as described".  Use common sense.

The brand in the picture is different than the brand i received. Return approved.

I thought i was getting a pony. Return denied.

[myoasisjewels]

- advertise, advertise, advertise

- send watchers notifications when an item on the watch list goes on sale.

- give buyers more incentive to buy, like they used to give buyers x amount coupon when purchasing an item over a certain amount....

- feature sellers that give the best shopping experience.

[mr_lincoln]

@selecttech 

1. Give Sellers the choice to Opt in to Managed Payments or stay with PayPal to avoid delays in payments, limited documentation for reporting purposes, excessive time required for book keeping.

2. Reverse the GTC mandate from March 18th of last year or like item 1, allow Sellers to OPT in to GTC if they want or stay with the multiple choices on listing durations

3. Give Store owners the choice on how to split their listing types (Auction or Fixed Priced) instead of a canned number for each type of listing format

4. Eliminate ads for other Sellers'  items in the middle of my listings

[patd3283]

I  am with Mr Lincoln on #2.  Return choice to sellers on length of time of listings.

[mr_lincoln]

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@mam98031 wrote:

To boil this down to one thing is extremely difficult IMHO.

It is my opinion that the continued decline in the GMV is in part due to the lack of Seller Protection.  Many sellers have come to the conclusion that selling high $$ items is just too risky here and therefore take their business elsewhere.  They will sell lower $$ items and take the risk, but move higher ones away.  If enough sellers are doing that, it impacts the GMV.

There once was a bit of hope on the horizon to have some changes happen with Seller Protections to help ensure a more balanced and reasonable system.  However with the recent Town Hall and the Spring Seller Update, for me, Ebay is simply not listening and likely don't see a need to do this.  Even though they keep saying they hear us and agree that some changes should happen to better protect sellers.

But instead the Town Hall was completely silent on any specific upcoming changes and worse yet the Spring Seller update INCREASED the protections for a buyer that has filed for a return.  More than doubling their time to actually return the item.  

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Great perspective, I agree with you on the higher priced and often higher risk items ... I had a low 4 figures item for Local Pick up only and got a lot of folks wanting it and will to pay the shipping if I dropped it at a UPS store or FedEx depot and they would use their account ... errnt, no way, this particular item was just too risky to have possible damage occur (real or otherwise) ... its now for sale elsewhere ...

[chapeau-noir]

More advertising (and hire a talented ad agency this time, not whatever lowest bidder did the last two turkeys)

[writertypes]

Try youtube advertising.

[gwzcomps]

Be the first to embrace a pony based economy.

[luckythewinner]

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@selecttech wrote:

If you can suggest one change that eBay can reasonably make to better serve all sellers, and not just a sub category of sellers, what would that suggestion be?

And please do not make it a simple blank statement like "lower their fees". 

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Almost every suggestion on this thread affects a subset of sellers, not all sellers. 

The one suggestion that would affect virtually all sellers would be to lower fees, but that suggestion is not permitted. 

So my vote would be to restore 30 day fixed price listing option fro sellers who do not want GTC (knowing full well that it would not affect sellers who only use auctions). 

[webwanna]

I'm closing down my Ebay business gradually JUST because of Managed Payments.  I don't trust Ebay to manage my payments.  I definitely don't want a foreign company involved in the process. 

They are forcing it on us because they know a lot of sellers won't switch otherwise.  Bad business IMO.  

That one decision by them changed the game for me.  It just isn't worth selling here once they force me to use Managed Payments.

I've written about it many times... they could care less.  I went to a month to month contract with them last year.  Recently I downgraded my store.  I will be closing it entirely when they force Managed Payments on me.  

So I guess I agree with the "butt out of our business" reply.  You wouldn't think that should be difficult, but it is for Ebay.....  Really stupid in my opinion... lose hundreds of thousands of future sales just so they can potentially have made an extra 2% from a sale. I guess nobody at Ebay has figured out 10%+ 2% of nothing is nothing LMAO.  They're actually going to lose out on the 10% fees too so it is really silly.  It feels like somebody in management is trying to run the company into the ground...between the horrible technology and terrible business decisions.  

[kathieskorner]

Almost every suggestion on this thread affects a subset of sellers, not all sellers. 

Manipulating visability with ever changing algorithms affects all sellers - even benefits some at the expense of others. 

[luckythewinner]

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@kathieskorner wrote:

Almost every suggestion on this thread affects a subset of sellers, not all sellers. 

Manipulating visability with ever changing algorithms affects all sellers - even benefits some at the expense of others. 

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That's why I qualified my statement with "almost". 

[mam98031]

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@gwzcomps wrote:
Be the first to embrace a pony based economy.

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Founder

"His platform includes a promise of a free pony for every American citizen and a plan for the "inevitable zombie invasion".

https://www.abc.net.au/news/2015-11-25/vermin-supreme-us-presidential-candidate-promises-free-ponies...

[prettywoman-2012]

Improve the return process, for both buyers and sellers alike. Buyers should not be forced to have to select a reason (most brick and mortar stores do not ask for a reason, anyways) - and they should be able to enter the SAME tracking  number into an open return case if they decide to return more than one item bought from the same seller, in the same order. 

Sellers who take care of their customer in return cases and communication is on record, should never ever be threatened by getting a DEFECT. Neither should sellers who provide evidence that the buyer sent back something damaged or an entirely different thing. 

Setting up an intelligent return system that works like a chime, would also save eBay enormous amount of resources (time, training of CS, phone servicing, etc.) while it would also make sellers less worried and save them time, too, by not having to hang on the phone for a long time to explain - often, repeatedly, to different people - what happened. This would also involve empowering CS to remove neg. feedback and Defects where it is unjustifiable, right away. 

PW

[inhawaii]

Get rid of overseas call centers complex problems/issues. Use US based people for complex problems/issues. 

The overseas call center folks can still answer questions like "how do i do this" or how do i do that".