Question about request invoice adjustments

[solarshift7]

Am I correct that while you can adjust shipping you CANNOT adjust the total for the actual items?  I couldn't.  What good is this?  While shipping is often negotiated, deals are commonly made on the prices of the items.  I haven't used this feature in years but there's not much to it...not even a % off option....  How else can you handle this situation without having to do an old-school refund after packaging to adjust for a promised discount?  Thanks

[jbbowers12012]

If you are negotiating a price with a buyer & come to an agreement on the sale price of an item, going into your listing (revise) & changing the sale price BEFORE your buyer buys & pays is the way to go. easy peasy.   GOOD LUCK!

[starroute-us]

Just have to do a manual partial refund via PP, remember to change dollar amount as PP defaults to entire amount paid.

Next time do a best offer or end listing to adjust price of item since you are charged FVF on total amount sold.

Also don't forget PP charges:(

[solarshift7]

Thank you for the suggestions-both of you.  In my case the item is a $20 product I sell regularly so I can't adjust the retail...I could of course make a special listing but as shipping weight is a factor I wouldn't want someone else to snag the (in this case "flat") deal first in a zone that's much more costly (I'm paying for shipping...I factored that into my overall deal).  My inventory isn't that much that I can do such big orders easily either.  Yes, a PP adjustment refund after shipping is the ultimate B-plan....just seems ludicrus because this has to be a common problem for other sellers.  It's another convenient seller option I'd love to use but can't....sad....

Seriously if I sold 1000 widgets to someone wouldn't you think at some point I'd discount their price...not just their shipping???  PP invoicing allows you to enter things however you choose-by unit, total price, discount, etc.-Ebay does not.  This is my point.

[tellmemama]

You could set up a special listing for your buyer but not have any of the item information in it.  For example the title could read "For Buyer X Only", the description could say "As agreed", and the pictures could be of anything but the item. 

I like pictures of puppies.

[lintbrush* · Accepted solution]

Adjusting item prices after a sale is simply not the eBay way. The buyer agreed to the price when it committed to buy. You are charged selling fees based on that amount. No partial refund of fees on partial refund of payment amount.

There are two ways you can kind of create a custom listing for a buyer.

1)  Auction with agreed upon price as opening bid.  As soon as they bid, you end it making them the winner.

2)  Buy It Now with Best Offer.  Set a stupid high price to thwart others.  When buyer makes the agreed upon offer, you accept.

I prefer 2

[ymeagainlord]

OR, if the shipping cost is high enough to accommodate the item price discount - just take it off the shipping so the total price reflects what you accepted.

[solarshift7]

Thanks lintbrush-your idea is probably the best workaround.  I'm still bufuddled we have to come up with a solution of our own for this but as long as I've been on ebay it's par for the course-ha. 

Thanks other posters-great points as well.  Never considered the angle about ebay wanting as much as they can get in fees but I get it.  Guess I'm trying too hard to think of the buyer and simplicity.  Pictures of puppies-I'll consider it!

[knode89]

To Ebay's way of thinking.  If you can adjust the sales price After the sale, then you you taking away their cut of the FVF fee by lowering that price that they get a cut of.  So they wont let you do it so that they can be sure they can get all the FVF they can pull out of you.