Purchased item just disappeared

[mrschpot]

I was helping my elderly cousin, who was trying to get a charger for her Shark "electric broom."  I searched eBay (as is my normal plan of attack) and found one that was supposed to match. It was from a company called Tudy Vacuums.  When the item was received, we found it would not work for us.  When I again went to your website (again, using her computer), there was no record of any purchase.  Upon contacting Tidy Vacuums, they said:  "It is showing that this order came through Amazon, with order number 111-6391548-1013826."

There is no way I made this purchase through Amazon.  I'm wondering if this Seller pays less selling through Amazon than through eBay and uses your website for increased "exposure."  They could be doing this for everythhing they sell...  they had a wide array of items in their "Store."

I'm at home and I tried to use the "Contact Us" format, but it only wanted to include the items I actually bought.  I couldn't find a way to create this type of message.  

I hope someone can assist me in this issue.

Thank you.

[odditiesandantiquities1]

---

@mrschpot wrote:

I was helping my elderly cousin, who was trying to get a charger for her Shark "electric broom."  I searched eBay (as is my normal plan of attack) and found one that was supposed to match. It was from a company called Tudy Vacuums.  When the item was received, we found it would not work for us.  When I again went to your website (again, using her computer), there was no record of any purchase.  Upon contacting Tidy Vacuums, they said:  "It is showing that this order came through Amazon, with order number 111-6391548-1013826."

There is no way I made this purchase through Amazon.  I'm wondering if this Seller pays less selling through Amazon than through eBay and uses your website for increased "exposure."  They could be doing this for everythhing they sell...  they had a wide array of items in their "Store."

I'm at home and I tried to use the "Contact Us" format, but it only wanted to include the items I actually bought.  I couldn't find a way to create this type of message.  

I hope someone can assist me in this issue.

Thank you.

---

This is the second time I have heard of that on the boards. Apparently it seems that people are selling on eBay, but shipping through Amazon, where they are also selling.  Hopefully someone on here  gave give you more information.

[emerald40]

It is called drop shipping and allowed on ebay.

[hidy-hoo]

@mrschpot  If the seller or the listing has been removed by eBay, the transaction details will be removed from your purchase history ~ but I am confused ~ which ID did you use to actually make the purchse ~ yours or your moms?  The details will only show up for the purchasing ID ~ so, using the correct ID, try the following:

• Alll of your "paid transactions" should be detailed on your PayPal orders history
• Go to eBay Help & Contact and select "return an item" and all of your past purchses should show.  From there you can select the item and reason for the return

[mrschpot]

But the purchase history should not disappear.

[mrschpot]

As the purchase was for my cousin (and we were doing the transaction from her computer), we used all her information.

[thenobletuckylife]

Afternoon,

You describe an interesting situation.

Can your cousin confirm that they did not receive a refund for this transaction.

Sellers do get banded and if ebay catches them for something that is corrupt/fraudulent etc they can band the sellers asap. They then protect the buyer by canceling the sale and refunding the monies.

If your seller quickly processed a drop ship order through an Amazon seller before they were removed then those goods would still come to you because the Amazon seller would not have the info that the seller here was removed.

On the ebay side...you would not see your order anymore because ebay cancelled it and removed the seller.

Just a thought.

Mr C

[hidy-hoo]

@mrschpot  Sorry, I said "mom" when I should have said "cousin".  You will have to have your cousin sign in using her password to get the correct information.  Purchase History items will be removed when a seller or a listing has been removed by eBay, even if they have already been paid for and shipped, as was the case with your transaction.

Have you tried the two options I outlined in my above post using your cousins computer and her password?

[thenobletuckylife]

Hi Hidy-hoo,

Yes I should have mentioned this as well.

Sometimes ebay allows existing orders to be processed and completed without canceling them but if the seller is removed then those orders do disappear from the ebay side of it.

The transaction should still be able to be found over at the paypal account used to pay for the item.

Mr C