mam98031 • Volunteer Community Member • Buyer/Seller since 1999
The buyer has 30 days from the date they receive the item to file a claim in order to be covered by the Money Back Guarantee. So when did they receive the item?
You have three days to respond to the claim. But before you do that, we need to figure out if the MBG even covers them.
When did they file the claim.
Make sure you keep the emails from this member. Them threatening to leave negative FB may be enough to have it removed if they were to do that. But while none of us likes getting them, it does not hurt your seller status. If you ever respond to some feedback you receive, always remember to be non emotional, professional and factual. More seller hurt themselves by posting something that calls a buyer names or are less than professional in their response. That goes further to hurt them with potential buyers looking at their FB than the negative FB itself.
@bajasierra wrote:The item was sold on Jun 20th and delivered on Jun 26th, and he filed his claim on July 26. The last day possible so it is difficult to think that was not intentional, especially given his other behavior and comments which seem to indicate he knows how to game the system here.
It is in your best interest as a seller to accept the return. But do NOT refund the seller until they return the product. You have 3 days in which to accept this, so get it done right away. After that the buyer could ask Ebay to step in and they will refund the buyer out of your money. You will get a defect on your seller dashboard and they may not refund your fees. So it is VERY important that you don't allow that to happen.
It is likely the 31st, they do allow 3 BUSINESS days. But really no need to wait until tomorrow. Don't risk the defect.
@the_beezwing wrote:If you are on Facebook I would contact eBay for Business there and let them know your situation. I don't think it is allowable for anyone to do what could be called feedback extortion. At the very least eBay should be made aware of this behavior.
You are absolutely correct. However Ebay can't do anything until the buyer actually leaves the Feedback. So calling or contacting them now will just be an exercise in frustration.
@bajasierra wrote:The item was sold on Jun 20th and delivered on Jun 26th, and he filed his claim on July 26.
Somewhere, I thought it said that I had till the 31st to respond, but I can no longer find where it said that.
You have 3 business days to respond @bajasierra -- Thursday the 27th, Friday the 28th, skip the weekend, and Monday the 31st ... which you saw.
It's unlikely that this particular buyer will forget to ask eBay to step in as soon as possible, on August 1st. So you have until midnight California time July 31st to either refund ...
... or as recommended click Accept the return. Here's why: You then have 2 business days to issue the return label, and even after the label, you can still refund ahead of the return, when your money arrives.
@the_beezwing wrote:I believe that you can now report messages to eBay so if they put it into a message via the eBay message system there is that option.
You are absolutely correct. We use to have this ability. Then for some reason a year or more ago they took it away. Many of us complained about it and thankfully the options are back. It is a much needed option / tool.
