Question about an INR

[pickapaper]

I just had an INR claim in which a buyer said he did not receive his package but tracking showed it was delivered yesterday.  He said he had waited for the carrier and personally got his mail from him but there was no package.  I was going to enter the tracking number in the claim but it was grayed out so I couldn't.  I did tell him to check with his post office as they have GPS that would tell them exactly where the package was delivered.

He just sent me a message that the post office confirmed that they delivered it to the wrong address and they are trying to get it back for him.   

My questions are, does anyone know what happens if the post office delivers a package to the wrong address and can't get it back?  What if the person where it was delivered refuses to give it back to the PO?  Could they do anything about that?  Will the PO reimburse my buyer if they can't get his package back?   It wasn't a cheap item. 

[pickapaper]

@adamcartwright 

I did see your response and I apologize for not responding or acknowledging it.  Thank you.

Right now, I'm just waiting to hear from the buyer; I asked him to keep me posted about what happens, i.e. if the post office can get his package back and if not,  I will file an insurance claim, like you suggested, if I need to.

[mam98031]

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@tex-421 wrote:

Correct. The seller on eBay is also the shipper.  The seller decides which carrier to use and accepts the risks of misdelivery or non delivery, that is why the seller can opt to insure his or her package.  In a situation where tracking shows delivery, but the reality is different, hopefully eBay’s INR policy will cover the loss, but the bottom line is that the seller is ultimately the party responsible.

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You are partially correct.  We as sellers are responsible for non delivery, but we are not responsible for misdelivery, that falls to the carrier.  If you feel we are all wrong, please find the Ebay policy that makes the seller responsible for mis-delivery.

Certain carriers have some automatic insurance on certain types of shipping.

When the buyer doesn't receive an item

• Actions and timeframes
• Deciding the outcome
• Exclusions and special coverage

Sellers are required to deliver the item to the address in the Order details, unless the buyer selected a local pickup option.

If the item doesn't arrive at the address provided by the buyer at checkout or isn't made available for collection, the buyer is entitled to a full refund, including original shipping costs (if applicable).

Actions & time frames when the buyer doesn't receive an item

Action	Time frame
The buyer reports that the item hasn't arrived or was not available for collection Report an item that hasn't arrived	Earliest: Once the estimated or actual delivery/collection date has passed Latest: 30 calendar days after the estimated or actual delivery/collection date has passed
The seller responds to the buyer's report The seller is required to respond and provide either tracking information, delivery updates, or a refund.	Latest: 3 business days after the report date If the seller provided tracking details, eBay may close the case automatically once tracking shows the item has been delivered.
Ask eBay to step in If the seller hasn't responded or if the buyer and seller can't reach a resolution, they can ask us to step in and help. eBay may step in without the buyer asking if there is no valid tracking information available	Earliest: 3 business days after the report date Latest: 21 business days after the report date

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...

[jscar59]

You can enter it again below the grayed out one in the empty response box. Also, your local post office can tell you the GPS location of the delivery of a package instead of taking the buyers word.