Hi all, I have a situation on my hands which is getting quite confusing, and was hoping that someone with similar experience would be able to shed some light and perhaps give me some advice!
I sold my old embroidery/sewing machine on eBay. The listing as well as the messages between myself and the buyer explicitly stated any issues or malfunctions which the machine had, and an understanding was created before the sale was made.
In this particular case, the buyer mentioned that they already had one of the exact same models of machine in their possession. Upon receiving the package, the buyer has complained about several things, all of which I have been able to explain to them, and resolve, however, the complaint continues to change. At this point, the buyer is claiming that they are taking the machine to a dealer who is going to perform "repair work" on the machine, and that if it costs over a certain amount, they will be receiving their money back from me.
Is this okay for a buyer to do? How am I, as a seller, supposed to know whether or not the buyer is going to swap the machines out and send me their broken one? How do I know that parts aren't being taken out of my machine and installed into theirs? Once the sale is made, how is it my responsibility if the buyer decides to take the machine in for work that was NOT needed when in my possession?
All functions that are being complained about on the buyer's side are things that specifically were not an issue when the machine was in my possession. There was a part which the buyer claimed was missing from the package, which I have already replaced out of my own pocket and is en route to the buyer now.
Thanks in advance, and sorry for the lengthy post! The feeling of being bamboozled or being a victim of the old switcheroo is a stressful one!
