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Purchasing a buyers return label

Hi, I got my first return to deal with now and according to an Ebay video you should be able to input adress directly after you accepted the return but I cant do that.  I can only choose upload your own label, confirm I sent a label or confirm that I cant send a return label.  The deal has been done ebay.de which may explain the differences. Any kind soul who has any idea on how I can purchase the return label for my customer?

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Purchasing a buyers return label


@refouria wrote:

Hi, I got my first return to deal with now and according to an Ebay video you should be able to input adress directly after you accepted the return but I cant do that.  I can only choose upload your own label, confirm I sent a label or confirm that I cant send a return label.  The deal has been done ebay.de which may explain the differences. Any kind soul who has any idea on how I can purchase the return label for my customer?


The last return I dealt with here in the United States, I had the option for ebay to provide the return label for me. When they did, my account was charged for the label when the buyer printed it, tracking was uploaded automatically to the return request, and ebay gave the buyer my return address automatically. That was some time ago and I don`t know if it`s different on other ebay sites or if there has been any changes since my last return request.

"There`s always barber college" - Dalton - Road House
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