Promoted listing

[adornments314]

I recently sold a listing for a friend that’s not familiar with listing items. It was quite an expensive item. A high end dining room set which sold for $7600.00. When I received the payout my blood drained from my face when seeing the fees taken out of the payment. They withheld over $1000.00 for selling the item, and another $969.00 for what I’ve found out is a promoted listing fee which I never agreed to. Apparently there is a button somewhere they said that lists everything as promoted which I would have never done. I can’t even find it when I’m trying to and none of my other listings were promoted. I called rant and demanded I was issued a credit for that fee with no avail. Anybody know anything about rhis or have a similar experience that could guide me through getting my money back for something I don’t feel I agreed to. 
Thanks 

[reallynicestamps]

Which is why we tell people not to sell for friends or family. Or on consignment.

I called rant and demanded I was issued a credit for that fee with no avail.

Customer service agents are allowed to hang up on ranters.

The phone reps have a terrible reputation for getting you off the phone as soon as possible even if that means giving you the advice you want to hear instead of the advice you need to have.


https://www.facebook.com/eBayForBusiness/ — Message button in upper right on landing page.

https://www.instagram.com/ebayforsellers/


https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.


The social media Chat accounts are covered by trained eBay employees with some authority.

And you get a transcript so you can compare what you heard with what you were told.

[reallynicestamps]

We pay the same fee on the purchase, any shipping, and on the sales tax that the buyer paid.

If the buyer picked up there would be no shipping fee, but at 13.5% you would be paying $1036 plus 30c service fee plus 13.5% of the sales tax about $50 at 5% tax.

There's $900 unaccounted in there, but if there was a shipping charge or if your buyer's state charges more than 5% for sales tax, it should be there.

If you go back to the original listing, you should be able to see what you opted for (or were opted in for) in the way of Promoted Listings.

EBay is pretty transparent about fees.

The tricky bits are sales tax--which no one knows until the item is sold -- and Promoted Listings which are supposed to be optional and at a rate chosen by the seller.

[dhbookds]

What did you expect the fees to be? 

[go-bad-chicken]

---

@adornments314 wrote:

I recently sold a listing for a friend that’s not familiar with listing items. It was quite an expensive item. A high end dining room set which sold for $7600.00. When I received the payout my blood drained from my face when seeing the fees taken out of the payment. They withheld over $1000.00 for selling the item, and another $969.00 for what I’ve found out is a promoted listing fee which I never agreed to. Apparently there is a button somewhere they said that lists everything as promoted which I would have never done. I can’t even find it when I’m trying to and none of my other listings were promoted. I called rant and demanded I was issued a credit for that fee with no avail. Anybody know anything about rhis or have a similar experience that could guide me through getting my money back for something I don’t feel I agreed to. 
Thanks 

---

@adornments314 

If it were me I'd contact the buyer ask them if they would be willing to cancel the sale

Then relist it the way the way that you have it set up now with local pickup, do not promote it, and accept cash on pick up. 

This is always where managed payments has failed because they still charge the payment processing portion of the Simplified FVF with no consideration for the built in 3% that is not required for a cash transaction.

This is just my opinion your mileage may vary.

[aeparts1]

Just wait until you have to explain to the Federal Tax Man (Person) that the $7600 sale really wasn't yours, you sold it for a friend.

Better check all your current listings, make sure you are not promoting them against your will. Study up on the fee eBay charges as well. Knowledge is power!

[toysaver]

The $7600 will be reported to the IRS against your SS# for next year.  Make sure to add that to your income when filing or you'll be in for even bigger surprises.

 No good deed goes unpunished.

[byrd69er]

Ebay is not going to cough up a penny of those fees. You get what you got. Eat the fees and move on.

[soh.maryl]

Has the buyer picked it up already? Or did you actually ship it?  

[broto_64]

When listing an item you have to be very careful to check and uncheck boxes all up and down and make sure before you click the list it button that you are intimately familiar with exactly what it is that you agreed to that may or may not cost you and how much. Ebay has fees in everything, something as simple as "bold" listing or listing in an extra category. Some of those are flat dollar fees (certain amount regardless of sales price) but others take a % of your item's sold price and it includes shipping which means a fee on the tax on the shipping.

That said I think you got opted in (as in you may have forgot to uncheck a box) to some sort of listing promotion and ebay gave you their calculated "recommended" % promotion which in your case seems to have been around 14%

I bet your item sold fast thou and that is good news too, it is sold and it sold fast; some of us sit on inventory for months and even years before it sells.

[janet9988]

Your  friend is the one who should pay all the fees.

[monica-sells]

This item sold nearly 6 weeks ago.....

You never looked at your order detail to see what the expenses were or how much your friend was getting? They never asked?

Promoted listings are not "on" by default (at least I have never had to toggle a switch off)

it is quite obvious right before you hit submit, and its too bad you did not see it.

Plus, if you ever look at your items for sale list, it shows that the item is "being promoted" and at what percentage it is being promoted for.

Maybe it was not promoted, too....maybe the buyer saw another one of your items that was being promoted (you admit you know nothing about it)....

[lisa5768]

The promoted listings option is near the bottom just above the list it button.

[12345jamesstamps]

There is a button you can click on and off for promotions. I use it. It doesn't click on by itself. It got promoted and sold. Not anything you can do. 

You probably got upset when eBay took that $969.00 promoted fee immediately out of "available funds" if you had any "available funds" before you got the funds of that sale. I learned that lesson also.

Sometimes when I do a listing and use it as a draft or use it as a similar listing that "promoted" will stay on until you turn it off. An easy mistake.

[soh.maryl]

And do you have an option #2 for when the OP contacts the buyer and the buyer refuses to cancel the sale?

Incidentally, I don't think the buyer can cancel, especially after they have won and paid.