02-28-2023 10:18 AM
https://www.ebayads.com/2023/02/15/seller-announcement-promoted-listings-standard-fees-are-changing/
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03-05-2023 05:22 AM
@simply-the-best-for-you wrote:@my-cottage-books-and-antiques Can't say I disagree with anything you wrote. I know full well that there is ZERO benefit to sellers here (and frankly buyers too), but I too have factored in my fees. Also, I already DO promote everything & I am in one of the most competitive categories on eBay & like I said, I'm already pretty close to 100% PL sales anyway, so for me, I think it makes sense to continue. Doesn' t mean I won't tweak things, doesn't mean I may not choose to stop at some point. But for now, I'll ride it out.
My journey with PLS was a little different than yours. Although I didn't post it above, I actually HATED the idea of PL's when it first came out. Or more accurately, I hated that eBay kept everything black-boxed & you had no idea what you were paying for or what the difference was in paying different rates. I still HATE that. I was intrigued by the idea, but it's very important to me to know what I'm paying for.
A fellow seller who I was friendly with (in my same category) suggested why not try it, cuz it was free. Remember, we got a quarterly credit back then. Each quarter I was earning the full credit. Then my friend talked about what great success she'd had & that she'd spend $100 to make $1000 any day. I got that logic & embarked on many different tests of PL's & how to use it best. Took about 4 months to find my stride, but when I did, my sales TRIPLED! Well worth it IMO. Fast forward 3 years, well in the last 2 weeks, despite having everything promoted, I had a bunch of days with no sales, almost all of the sales I do make are PL, but I'm not selling right & left, like I was. Of course, some of that time also coincided with the pandemic, so it's hard to know how long I road the triple-sales train JUST from PL's.
Now, everyone in my category promotes & so I feel I have to, but of course there's no way of knowing whether an item would have sold anyway (non promoted). Plus, we still don't know what we're getting for our money, other than increased sales, but what's the specific difference between 6% & 10%? Ebay still remains mum about it. Also, I am starting to see what @zamo-zuan has been saying for a year or more...that (at times) my Organic views fall, along with my PL's, which should not be happening if everything is above board. I still have a 6 month old (at least) note from Zamo which I haven't responded to (sorry Zamo) b/c it requires getting deep into the weeds & I haven't had time. To be fair, my charts rarely see the weirdness that his do, which he's posted multiple times & I do not see the same things BUT, just the other day, I ended a campaign for a day, which is all of my listings. Predictably, my PL's nosdived in impressions & everything else, BUT my Organic impressions had the same dip. What? Huh? There should be close to no correlation. I will be watching closely & paying attention.
the sharp dip down isn't your campaign, contrary to what people may say, it's ebay and they did something to algorithm to cause the spike down, but it "corrected" itself the following day... happens all the time, the same algorithm dose not continuously run, they are changed all the time. When sudden spikes downward happen that is why, because the algorithm was changed. When it falls to the bottom and does what we call "flatlining" and rides there for a over a day THAT is when you need to end and then start a new campaign... it will not "auto correct"
03-05-2023 05:53 AM
@nuclearomen I believe what @simply-the-best-for-you said is that particular sharp dip represents her ending and then restarting a new campaign. Nothing to do with the algo. If I end a campaign and don't start a new one for a couple days, it is very clear that I've ended the campaign....both lines (PL and organic) will flatline, because there is no campaign going on. My Performance>Traffic graph does not flatline during that time, because I still have listings up, just none that are in a PL campaign.
I really do wish ebay would come up with less confusing terminology. For this graph, instead of "Promoted" and "Organic" I prefer to use (in my own mind):
Sponsored (The listing is part of my PLS campaign, and the buyer saw its link with the word "Sponsored" It has been given preferential placement that an organic listing would not get)
Non-Sponsored (The listing is part of my PLS campaign, and the buyer saw its link without the word "Sponsored" It is displayed the same as an organic listing , and with no preferential placement.
The word "Organic" should be reserved for listings that are NOT part of the campaign. If they are part of the campaign, but not shown with the word "Sponsored", then call them "Non-Sponsored".
03-05-2023 06:10 AM
@my-cottage-books-and-antiques wrote:@nuclearomen I believe what @simply-the-best-for-you said is that particular sharp dip represents her ending and then restarting a new campaign. Nothing to do with the algo. If I end a campaign and don't start a new one for a couple days, it is very clear that I've ended the campaign....both lines (PL and organic) will flatline, because there is no campaign going on. My Performance>Traffic graph does not flatline during that time, because I still have listings up, just none that are in a PL campaign.
I really do wish ebay would come up with less confusing terminology. For this graph, instead of "Promoted" and "Organic" I prefer to use (in my own mind):
Sponsored (The listing is part of my PLS campaign, and the buyer saw its link with the word "Sponsored" It has been given preferential placement that an organic listing would not get)
Non-Sponsored (The listing is part of my PLS campaign, and the buyer saw its link without the word "Sponsored" It is displayed the same as an organic listing , and with no preferential placement.
The word "Organic" should be reserved for listings that are NOT part of the campaign. If they are part of the campaign, but not shown with the word "Sponsored", then call them "Non-Sponsored".
@my-cottage-books-and-antiques wrote:@nuclearomen I believe what @simply-the-best-for-you said is that particular sharp dip represents her ending and then restarting a new campaign. Nothing to do with the algo. If I end a campaign and don't start a new one for a couple days, it is very clear that I've ended the campaign....both lines (PL and organic) will flatline, because there is no campaign going on. My Performance>Traffic graph does not flatline during that time, because I still have listings up, just none that are in a PL campaign.
I really do wish ebay would come up with less confusing terminology. For this graph, instead of "Promoted" and "Organic" I prefer to use (in my own mind):
Sponsored (The listing is part of my PLS campaign, and the buyer saw its link with the word "Sponsored" It has been given preferential placement that an organic listing would not get)
Non-Sponsored (The listing is part of my PLS campaign, and the buyer saw its link without the word "Sponsored" It is displayed the same as an organic listing , and with no preferential placement.
The word "Organic" should be reserved for listings that are NOT part of the campaign. If they are part of the campaign, but not shown with the word "Sponsored", then call them "Non-Sponsored".
yep, that would cause the dip too lol...but otherwise, those sudden dips happen if didn't end campaign, that's usually when you know they changed something in the algo... and they should within a day perform back to "normal" (there is no "normal" cross sellers, just "normal" for your performance of course) if it continues that drop to the bottom, you know something is wrong... about the only way we can know since we can't see or have access to log changes in PL campaigns they make.
03-05-2023 06:58 AM
we will now include when a buyer clicks on the heart icon to add an item to their watchlist from a Promoted Listing."
@my-cottage-books-and-antiques
A question I have...does this behavior also "restart the 30 day clock" for a PL ....even though you don't click through?
03-05-2023 07:11 AM
@ittybitnot Yes, that's my understanding. This applies to both PLA and PLS. I believe ebay looks at it this way: When you click through to actually look at the listing, that is an expression of interest , and when you click the heart --- to put it on your watch list --- that's an expression of interest as well.
One thing this will mean is: Buyer is scrolling through search, sees sponsored listing, clicks heart (but doesn't click through to listing). You then see item is on a watch list, and so send an offer to buyer. Buyer buys---you will be paying the PLS fee.
03-05-2023 08:08 AM
One thing this will mean is: Buyer is scrolling through search, sees sponsored listing, clicks heart (but doesn't click through to listing).
@my-cottage-books-and-antiques
I just did some quick "scrolling" on an eBay search query I often use. The only "sponsored listings" are the two that display at the bottom of the page. There are two at the bottom of the page if I select to see 60, 120, or 240 items per page. I would assume that there are plenty of those that are not labeled 'sponsored' that are in some PL campaign. I am also just 'assuming' that since sponsored do no appear to be mixed in the normal display, my clicks would be organic views?
My question is, if I click the "heart" on a listing that does not have the sponsored designation, but IS in a PL campaign, does it set up some 30 day clock for that seller? After all, even though it doesn't say SPONSORED, a seller is still paying for hopefully better placement, I did select a PL'd item?
If it causes some sort of monetary loss for a seller I will quit my buying behavior of using the "heart" thingy to put items on my watch list to read about later....LOL.. I am also still seeing the "same" listing, for example, by the same seller appear on page 3 and again on page 5 or 6. I always assumed ONE of them was a sponsored listing even though there was no designation, especially when going to the seller's listing and there was only ONE and not a duplicate.
I will keep observing, and watch what "targeted ads" are sent my way more closely.
03-05-2023 08:22 AM
@ittybitnot wrote:One thing this will mean is: Buyer is scrolling through search, sees sponsored listing, clicks heart (but doesn't click through to listing).
@my-cottage-books-and-antiques
I just did some quick "scrolling" on an eBay search query I often use. The only "sponsored listings" are the two that display at the bottom of the page. There are two at the bottom of the page if I select to see 60, 120, or 240 items per page. I would assume that there are plenty of those that are not labeled 'sponsored' that are in some PL campaign. I am also just 'assuming' that since sponsored do no appear to be mixed in the normal display, my clicks would be organic views?
My question is, if I click the "heart" on a listing that does not have the sponsored designation, but IS in a PL campaign, does it set up some 30 day clock for that seller? After all, even though it doesn't say SPONSORED, a seller is still paying for hopefully better placement, I did select a PL'd item?
@ittybitnot yeah... so you do know that ebay can show or not show the PL "Sponsored" listing in search at any given time? There is no certain the PL will show on search every time one searches or for every person searching that item... where it will show every time, is on others and your own listings for PL ads on listings page.
But anyways, yes, if they click the heart on item not on PL, but that item has a PL listing cause it is in the campaign you will be charged the PL fee if they buy. The 30 day clock will not matter anymore, something that people are missing here is that, because if buyer clicks on any listing that is PL no matter what they buy in the end, you will be charged PL rate for the listing they buy...the chances of not having a PL fee attached to any sale will be slim to none.
03-05-2023 09:10 AM
My guess is that eBay's thinking(from all of their terrible decisions in the past year) is with all of the loss in revenue, loss from lawsuit, loss of buyers and sellers, they can only go up from the bottom. This is one way to show growth.
03-05-2023 09:17 AM
When I questioned an eBay rep on FB about being charged PL fees for a buyer who buys the same item every month from me for years, they actually told me I should educate my buyers on how to navigate to my listings. Sorry, but I'm not going to message my buyers and educate them on the difference of a sponsored listing and a direct sale.
I think this new rule on PL standard could be from hyperlinks to the seller's store within item descriptions. Not that there should be anything wrong with that.
03-05-2023 12:05 PM
@nuclearomen To clarify my chart, yes, the big drop is the day I ended the campaign, so it has nothing to do with a change to any algorithm. So I DO expect to see the dip, I see them anytime I end a campaign. I personally have never seen a 'flatline' on PL's. In fact, if you take the dip out of (b/c I ended the campaign), that is pretty typical of what my chart always looks like.
@my-cottage-books-and-antiques I'll have to think about what you said. It's way too early for me to think right now. But to be clear, ALL my listings are in my campaign. I run 1 campaign at a time & it has ALL my listings. I'm not sure if your comment applies, if it's all my listings? But like I said, it's a bit too early for me to think.
03-06-2023 08:12 AM
I just want to clarify that if you ended a campaign, that can be what you are seeing there. Only the traffic for listings in a promotion show up on that page - hence why @my-cottage-books-and-antiques had mentioned it might be normal and the "traffic page" might be showing Organic views still.
The promotions page shows only the traffic for listings contained in a promotion. This means lets say you had 1000/1000 listings promoted, then you ended 500 of those promotions, now only 500/1000 are promoted. The traffic understandably drops in that case, as 500 of those listings will no longer be measured.
With that said, the reason I find our traffic page so alarming when the Organic drops is because we didn't actually end the promos, all we did was lower the rates. So all of our listings are still in a promotion (and still being measured by that page) yet the organic still drops - this is a sign that the investment of our PL also lowers organic.
This happens to some others, but I don't know the exact reason why this doesn't happen to everyone. Might be because of category or overall traffic, or that eBay has "tested" things on our store before others.
I'm in agreement with what you mention about not knowing exactly what you're paying for. In addition to that, you can't accurately estimate how much is going to be spent and have to overshoot it when trying to calculate profit margin. It makes eBay more volatile, and the volatility is already the worst part about selling here.
03-06-2023 11:34 AM
@nuclearomen "But anyways, yes, if they click the heart on item not on PL, but that item has a PL listing cause it is in the campaign you will be charged the PL fee if they buy."
I don't think so. I think clicking the heart is no different than clicking to view the listing. The item MUST be displayed as "sponsored". If it is in a PL campaign, but NOT displayed as sponsored, it won't have any impact on PL fees.
So, basically, come March 30th:
Buyer clicks though to Item A, OR "hearts" Item A, (a "sponsored" listing), and then , within 30 days, buys Item B, (a listing in the PLS campaign but not displayed to the buyer as "sponsored") the sale will be "attributed" to the click through/heart of Sponsored Item A, and the PLS fee for Item B as of the date of sale, will be applied to the Item B sale.
Buyer clicks though to Item A, OR "hearts" Item A, (a listing in the PLS campaign but not displayed to the buyer as "sponsored"), and then , within 30 days, buys Item B, (a listing in the PLS campaign but not displayed to the buyer as "sponsored") the sale will NOT be "attributed" to the click through/heart of Item A, and NO PLS fee will be applied to the Item B sale.
" The 30 day clock will not matter anymore, something that people are missing here is that, because if buyer clicks on any listing that is PL no matter what they buy in the end, you will be charged PL rate for the listing they buy...the chances of not having a PL fee attached to any sale will be slim to none. "
The 30 day clock still matters...and I would not go so far as this: ".the chances of not having a PL fee attached to any sale will be slim to none." The extent to which this is going to impact PLS sellers will depend on a host of things: Do you have all your listings in a campaign, or only some? Do you sell in a niche, or mostly unrelated items? How much competition do you have?
As for me, I will continue to monitor my PLS campaigns and will be watching the proportion of Direct Sales/Halo Sales......if Halos become a hefty percentage, I will probably make some adjustments.
03-07-2023 06:11 AM
My question is: If I end my item, will I still be charged the promotion fee? And also, what if I end it, and relist it without the promotion, will I still be charged if it sells in 30 days?
03-07-2023 06:14 AM
I'll just continue not to use them. Makes my life so much simpler.
03-07-2023 11:44 AM
@zamo-zuan wrote:I just want to clarify that if you ended a campaign, that can be what you are seeing there. Only the traffic for listings in a promotion show up on that page - hence why @my-cottage-books-and-antiques had mentioned it might be normal and the "traffic page" might be showing Organic views still.
The promotions page shows only the traffic for listings contained in a promotion. This means lets say you had 1000/1000 listings promoted, then you ended 500 of those promotions, now only 500/1000 are promoted. The traffic understandably drops in that case, as 500 of those listings will no longer be measured.
With that said, the reason I find our traffic page so alarming when the Organic drops is because we didn't actually end the promos, all we did was lower the rates. So all of our listings are still in a promotion (and still being measured by that page) yet the organic still drops - this is a sign that the investment of our PL also lowers organic.
This happens to some others, but I don't know the exact reason why this doesn't happen to everyone. Might be because of category or overall traffic, or that eBay has "tested" things on our store before others.
I'm in agreement with what you mention about not knowing exactly what you're paying for. In addition to that, you can't accurately estimate how much is going to be spent and have to overshoot it when trying to calculate profit margin. It makes eBay more volatile, and the volatility is already the worst part about selling here.
@zamo-zuan OK, but in my case, as I stated earlier, ALL my items are Promoted. I end a campaign, so I get a big dip in my PL bar. That part makes sense to me. But the corresponding smaller dip (but a dip nevertheless) in my Organic bar doesn't make sense to me. The organic views to all my listings that are in the campaign (which is everything), should not change. I don't think anyway. I admit, this is confusing to me & it's still early for me, so maybe I'm just not getting this.
In regards to your comment about decreasing the percentage, just curious approx what percentage it needs to be, in order for you to notice the Organic dip? I frequently change by 1% & haven't noticed anything, but maybe that's not enough to notice or maybe I'm not one who sees it regardless.