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Promoted Listings General Not Displaying Properly on Ads Dashboard

I have toyed with my promoted listings the last few days, and have noticed some strange discrepancies.

 

On 7/19 I ended my campaign and had created a new promoted listings campaign. On the dashboard it only shows that 1,800 items were in this campaign when I had selected all of my 12,000+ items. Then I ended it today, created a new one on 7/21 and now it only shows 3,750 listings in the campaign even when I selected all of them. Then when I go to my seller hub, and I clicked through every single page (200 at a time) and there it shows that all of my items are being promoted.

 

I called eBay about this and they have created a IT ticket for this. Not sure what in the world is going on here, but our sales have fallen off a cliff big time since Wednesday, and I believe it has to do something with Promoted Listings General being borked on eBays end. This caused our sales to take an almost 50% drop each day since Wednesday.

 

Anyone else noticing some goofy things going on with your promoted listings campaign, and if not, I'd take a look. Another day, another good old eBay issue.

 

activelistings.png

 

promotedlistingsissues.png

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Promoted Listings General Not Displaying Properly on Ads Dashboard

I really have no clue how PL works.  I have tried to understand it, but the charges never make sense to me.  I guess I am hopelessly naive 

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Promoted Listings General Not Displaying Properly on Ads Dashboard

The way they designed this new version of the PL listings dashboard is a mess. As of this morning my number of promoted listings have not gone up. I am hoping that this is just a display problem, but who knows at this point. This is sad that we need to keep an eye on every single aspect here. Surprised this is not getting more traction that the promoted listings are in some way screwed up, not sure if others have the same issue or something similar.

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Promoted Listings General Not Displaying Properly on Ads Dashboard

What does this say before you go to any other tab?

 

Promoted pic.jpg

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Promoted Listings General Not Displaying Properly on Ads Dashboard

Promoted 172 listings yesterday and it says I have 55 promoted. 

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Promoted Listings General Not Displaying Properly on Ads Dashboard


@blacktopautoparts wrote:

The way they designed this new version of the PL listings dashboard is a mess. As of this morning my number of promoted listings have not gone up. I am hoping that this is just a display problem, but who knows at this point. This is sad that we need to keep an eye on every single aspect here. Surprised this is not getting more traction that the promoted listings are in some way screwed up, not sure if others have the same issue or something similar.


FYI another seller is reporting the same issue in a thread on the Technical Issues Board (message 20) here .

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