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[plamen58]

HI,

I am 73 years old and I have been collecting pens and pens for more than 40 years =
The other day I bought a watch and a Mont Blanc pen case from your site.
I will sell some of the collection to collect Seiko watches.
I have collected only old models of Mont Blanc, Cross and Parker. Can I find you a receipt from 50 years ago or from deceased collectors from whom I have ever bought? Like mine, which I offered here for sale, there are many more. How did you put them up for sale and I didn't? Because I'm from Bulgaria? Is there such a policy and? I can send you a photo with all of my collections. Models of 60 years and older. Why do you tolerate reports from competitors? Please place the ad for sale, which is correct and will put an end to this unacceptable attitude
With best wishes

[maxine*j]

I'm sorry you're having some sort of trouble, but you are not talking to anyone here who is employed by eBay or have any influence with eBay.  You must contact eBay directly.

We are all just members like you.   We buy and sell on eBay and help each other, when we can, by identifying or offering additional information about works of art, collectibles, antiques.

Look at the information here and then, if you still need help, use the Contact link at the bottom of the page:

https://www.ebay.com/help/selling

[fab_finds4u]

eBay doesn't take reports from competitors seriously or it would be just too easy for everyone to end the competition.  However, anyone can report a violation and if eBay finds the policy they violated to be true they will end the listing. They will remove listings that eBay can determine  violated a policy,  and they remove listings reported by VeRO.

Perhaps your pens are counterfeit? Pictures don't prove they're authentic. If you can't prove they're authentic don't list them.

[sonomabarn67]

"Why do you tolerate reports from competitors?" Do you mean listings (other items for sale?)

You should start from square #1 and learn how to use this site. There are primers that tell you how to use ebay; read them. Know what you own and what you want to buy. Go to the ebay home page and read "How to sell on ebay." Educate yourself before using the ebay site.

[argon38]

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@sonomabarn67 wrote:

"Why do you tolerate reports from competitors?" Do you mean listings (other items for sale?)

They have had one or more listing(s) removed - presumably they were reported. Under the terms of service, eBay is entitled to remove any listing at its discretion. It does not have to give a reason. But the reason certainly will not have been that they are from Bulgaria. 

[maxine*j]

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@argon38 wrote:

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...  They have had one or more listing(s) removed - presumably they were reported...  

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That's what I think the problem is, too, but because OP said, "Please place the ad for sale, which is correct,"  I think he believes he is in touch with eBay itself by posting here.

[maxine*j]

Ah, here is why he posted here, if you want to work your way through it, and why he thinks someone here will help him (which is not what he was told, but I can see how the misunderstanding arose):

https://community.ebay.com/t5/Member-To-Member-Support/Discrimination-is-unacceptable/qaq-p/31621808

[argon38]

I think the problem may simply be that he has tried to list an expensive item straightaway as a new seller. It's something that always rings alarm bells from an eBay perspective.

[maxine*j]

eBay CSRs actually know almost nothing, except how to mumble words a caller might here, get them off the line, and move onto the next person whose question they can't really answer.   

If you read that CSRs replies, they are nonsense.  For example, the CSR said:  "Here in eBay, every seller's listings are being review to assure that it follows our process and also make sure that every listings are valid."  Absolutely untrue, as well as being a grammatical mess. 

Nowhere does the CSR actually say why OP can't list.  First, the CSR brings up the issue of the seller being new.  Then the CSR brings up the authenticity issue.  But the CSR never says which, if either, one of those, is the problem or if it's neither of them.  

[argon38]

This is very true, but I still think the fact he's a new seller trying to list something expensive may be the key problem. That's enough to trigger an eBay response even where an item hasn't been reported.

[maxine*j]

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@argon38 wrote:

This is very true, but I still think the fact he's a new seller trying to list something expensive is the key problem. That's enough to trigger an eBay response even where an item hasn't been reported.

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Probably.  But he was not told that, in plain language, by the CSR, who raised the authenticity issue.    

Didn't you love the bit about eBay checking to be sure that "every listings are valid."   Not only would that be impossible for eBay to if it wanted to, the User Agreement clearly states that eBay takes no responsibility for listings.

[argon38]

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@maxine*j wrote:

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@argon38 wrote:

This is very true, but I still think the fact he's a new seller trying to list something expensive is the key problem. That's enough to trigger an eBay response even where an item hasn't been reported.

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Probably.  But he was not told that, in plain language, by the CSR, who raised the authenticity issue.    

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It is an authenticity concern, in a way, because setting up a new account and listing expensive fakes is a known scammer tactic. So I think eBay has systems in place to detect this sort of activity. The downside is that honest first-time sellers can also be affected by this automated (or semi-automated) response.

[maxine*j]

Okay.  I'll leave the last word to you, and of course your interpretation of what the CSR was struggling, but failing, to say may be correct.  

However, I do not see that the CSR ever told the OP why he could not list the item.  The item had been listed, and it was removed.   When OP asked to have his money (fees) refunded, the CSR simply ignored him.   The CSR did not make a single, clear statement of policy on either selling limits for new sellers or on the authentication of certain items.  The CSR also made general statements that are untrue.  

I fully understand OP's frustration, although I cannot help him.

[argon38]

In other words, I think sellers with new accounts who list items of value may at times be  required to prove their innocence. This is a general protective measure against scammers who abuse the system. It shouldn't be considered a personal insult, and it certainly has nothing to do with nationality.

[argon38]

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@maxine*j wrote:

The CSR did not make a single, clear statement of policy on either selling limits for new sellers or on the authentication of certain items. 

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I didn't mean the selling limits were exceeded. I meant the listing might have been flagged up on eBay's system as potentially suspicious, so the authenticity concern may actually have been more automated than "real." In any case, he should have received an email stating the reason for the listing's removal.