Hello,
I am going a little crazy with a return situation as a seller and hoping someone might be able to help. I had a sale and sadly the item was badly damaged during shipping. It was a sad loss and the buyer and I worked out an agreement on a partial refund. Paypal had placed a hold on the payment, and I had already transferred it to my bank so I had to transfer it back, which I did.
The problem is that once the money got back in, it seemed to disappear. I tried to go back to my returns area to push through the partial refund amount we had agreed on, but it keeps giving me an error message when I hit the issue refund button. I ended up having to put the entire purchase price back in to Paypal, but should've received a small amount of it back and receive some of my final value fee back from Ebay. Neither has happened and it still shows that she sent me a refund request and gives me the option to issue the partial refund but it won't let me. I contacted Paypal already to find out where the money is. It seems impossible to be able to contact Ebay, so I have no idea what to do, here. They've already taken the entire amount she paid for the item and the entire final value fee out of my bank, but neither was supposed to happen.
Basically, I'm out the entire sold amount, final value fee, shipping and the buyer isn't returning the item. Can anyone help me in figuring out what to do? I am waiting for Paypal's response. So frustrated. Thanks!
disneyshopper
