Problem with verify - seller

[esim_prague]

Hi,

How to verify my account and I want to be a verify seller? I have problem with a verify... "Something went wrong. Please try again later."

Every day same problem! 😞

[dbfolks166mt]

     It looks like you have been on eBay since 2014 but only as a buyer not as a seller. This is, for the most part, a U.S. seller board so a lot of us are not familiar with how eBay works in the Czech Republic. The following link will give you information on how to do some of the initial setup to become a seller. 

https://www.ebay.com/help/selling/selling/start-selling-ebay?id=4081 

However, a lot of countries have rules or laws about linking banking information to an eBay account for the transfer of funds resulting from sales. AKA how you get paid from eBay. There are a lot of countries, not sure if yours is one, that require a seller to have a Payoneer account linked to their eBay account. The following will walk you through that. 

https://export.ebay.com/en/first-steps/how-use-ebay-seller-account/how-to-create-seller-account/payo... 

[esim_prague]

Hi,

I don't see anything in this link - https://www.ebay.com/help/selling/selling/start-selling-ebay?id=4081 

[dbfolks166mt]

     As I mentioned in my first response most of the sellers on this forum, other than those in Sri Lanka, are not all that familiar with the connection between eBay and Payoneer which I am assuming is what you need to have established to be able to sell and get paid on eBay. 

      This may be something you need to directly contact eBay for. I would suggest using the Facebook connection to do so the call in support is pretty much worthless. 

[lacemaker3]

@esim_prague 

Because you are in the Czech Republic, which is part of the EU since 2004, you will not need to have a Payoneer Account. Your managed payments account will be managed by Adyen, like all sellers in the USA, Canada, EU, Australia and a few other places. You payments will be deposited into your bank checking account.

There's more information here. You need to read the information for sellers who use a bank account, not a Payoneer account (these pages describe both).

https://export.ebay.com/en/fees-and-payments/payments/introducing-managed-payments/

https://export.ebay.com/en/fees-and-payments/payments/managed-payments/

[lacemaker3]

@esim_prague,

It looks like you did not include your country, Czech Republic in the address field. That might be the problem. I googled addresses in Prague, and I see that most addresses there end with:

Prague 19000 Czech Republic

Try including the country in your address, and make sure that your name is spelled exactly the same on eBay as it is on your bank account. All names must be spelled exactly the same way.

You haven't tried to sign up for managed payments in a different country, have you?

[petrpavek1]

Hi all !

to lacemaker3, I think u r not right. This adress is fullfilled automatically and name of the country is just hidden . The problem must be anywhere else. I´m from Czech Republic too and have exactly the same problem. The same error message. I can´t go through first step of verifying.

I sold last items in 2016 and now I wanted to start to sell again. I found out that they want again verify my seller´s account. OMG.

I solve this problem 3 days with customer care and still have no solution. I already tried to many things, 3 browsers, checked 100x all my adresses, add 2 step verification etc. Nothing helped.

I´m really disappointed and don´t  know what to do. Now I´m going to contact again eBay helpdesk....

If you have any advice please help....

[ckimodog]

@petrpavek1 

This is an old thread and this person @esim_prague no longer sells.  @lacemaker3 is one of the more knowledgeable helpful people on this forum.  I would take their advice and try again.

Good luck to you. 

[petrpavek1]

I´m very sorry because it was not against   @lacemaker3 . I just wanted to say that I have all adresses complete, have included Czech Republic as a country and see that it is not displayed....  and in spite of it I can´t go through first step in verifying. That´s all.  I didn't want to offend anyone.... 

[lacemaker3]

@petrpavek1,

You registered your account on eBay UK www.ebay.co.uk. If you last sold in 2016, that was before managed payments was started, so you will need to register with managed payments before you can sell again. Your registered address is shown as Czech Republic now.

Members in some countries cannot change the country now, but if you want to sell again, you probably need to do the verification on eBay UK because that was where you first registered. I recommend that you log on to eBay UK, and go through the process there.The Czech Republic is in the EU, so you would need to provide a checking account, in your own country, and in your name. All of the information (name, street address, government ID) must all match exactly.

If that doesn't work, then you will probably need to create a new account. But you can try asking for help on the community there: www.community.ebay.co.uk

[petrpavek1]

Ofcourse I try to go through verification on eBay UK. My fault I didn´t say that.... 

Thank you very much for your help. I try to ask there ...

You know, to me is Ebay one eBay. I forgot that each one has own community 😞

[lacemaker3]

@petrpavek1,

If it doesn't work on eBay UK, that might be because the UK is not part of the EU anymore. In that case, you might need to try on an eBay website in the EU.

eBay Germany www.ebay.de is the main website in Europe, but the language is German.

eBay Ireland www.ebay.ie is also in Europe, but the language is English.

[petrpavek1]

I followed your advice and tried to verify on both, in Germany and Ireland. In both cases the same scenario. Immediate redirection to eBay.uk. But never mind I already found the same topic in community forum so I go to find out what they resolved . I never give up 🙂 THANK YOU !!!