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Problem with message writing

I have recently encountered technical problems while writing my response to customer's questions.  I am only able to write one letter at a time. To add a second letter I have to press the space button and put a cursor first before writing this letter. Then follow the same procedure till the end of the word. You can imagine how long it will take to write a simple sentence. I have tried three different platforms, that is Microsoft Edge, Chrom, Firefox, and probably Opera. All have the same issue. Restarting my computer didn't change anything. The issue is still present. I found the way of contacting my customers by copping the text previously written aside of eBay, however, this is only a temporary solution. So I am addressing this issue, because some other eBayers may experience the same problems.

Message 1 of 7
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6 REPLIES 6

Problem with message writing

Write your response in a text document, then cut and paste.

 

Message 2 of 7
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Problem with message writing

That's exactly what I do, however, the issue should be fixed by eBay. It can't stay this way forever. 

Message 3 of 7
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Problem with message writing

@indiana2015  I haven't seen other complaints about this.........what operating system are you using? Windows 10?

Message 4 of 7
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Problem with message writing

try to use different browser for login 

Message 5 of 7
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Problem with message writing

If you are using Grammarly, try disabling it. That has been known to cause the "one letter at a time" issue.

 

 

 

Message 6 of 7
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Problem with message writing

I have been experiencing all kinds of glitches since Ebay switched to this

God awful new layout and eliminated the Classic view.

Message 7 of 7
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