Problem with a return

[uskidstuff]

I just got a message from a buyer "Return label needed please. Too small" for children's clothing. 

How should I answer so they don't do a SNAD? They are a very small seller with a couple negs in the last few months.

[retrose1]

 Save that message, it is proof that the buyer return is for remorse.   Tell them they can return and don't send them a label.   If they file a SNAD, call ebay - get a US rep and have them look at the message and close the case in your favor.  Once their case is closed ebay should remove any negs they leave.

[uskidstuff]

Should I tell them to go through ebay returns? If I just tell them to return, they are going to ask for the label again.

[uskidstuff]

What are the choices for return? I've never returned anything and I have no recent purchases, so I can't check 

[shevey55]

I'd like to know that too. Is there a choice for "does not fit"?

[victorjunkman55]

Tell your buyer to return for refund and nothing more. Good Luck to you.

[copper.boom]

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@uskidstuff wrote:

What are the choices for return? I've never returned anything and I have no recent purchases, so I can't check 

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http://www.ecommercebytes.com/cab/abn/y14/m12/i02/s02