Probably a Fraud Return Request

[endco1]

Customer asked for a return on two earmuffs that touch hair and skin.  The add specifically states returns on those items are not accepted.  Customers reason (Changed their mind) They were too tight on their 4 YO heads") This was the first of it's kind since I started selling these in 2016 and the earmuffs are adjustable Is this too tight on this 5 YO ?. So, with a little research, the customer made the request on a Monday just after a local Monster Truck show in their town on Sunday 🤔.  Calling **bleep** on this customers request.  They got the items, used the items and then wanted to be refunded.  I offered a partial refund because, after all, they get to keep the items (can use them again), and I paid the shipping.  eBay should check customers return request for the number of times they request returns, to see if this is a pattern.  What say eBay?  What say You?

[carlmarxx]

I find that  a lot of posters on these board's don't do  full research  on  all 50 state's /Federal  merchant  & buyer  protection statues  and  long with health code  statues ,   Which   limit  buyers rights to refunds and returns .

[chevymontecarlo88]

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@carlmarxx wrote:

I find that  a lot of posters on these board's don't do  full research  on  all 50 state's /Federal  merchant  & buyer  protection statues  and  long with health code  statues ,   Which   limit  buyers rights to refunds and returns .

---

I am sure that is true at times. Sometimes its not even about being right. If you care about the system, help others in a way they feel good about learning something. Just my opinion.

[carlmarxx]

Ebay doesn't have the employee's  to enforce every seller's real world  return  policy's  that  are covered under  Federal and state statues  be  the seller's  full retail or second market  seller  . .      

[vintagecraze50]

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@gurlcat wrote:

@endco1  It's totally understandable that you weren't sure what to do in this scenario and that you had a sort of ambiguous fear of a bad buyer using eBay against you.  But for future reference I would just request that you not issue partial refunds as an attempt to appease buyers.  That might sound like a weird ask, like what business is it of mine?  Well, I just got a message from a buyer less than an hour ago, citing a petty complaint and literally asking me for a partial refund.  -Now how did she learn to do a thing like that?  

Bad buyers aren't born; they are made.  They are taught by scared sellers to be extortionists, and the more times it works for them, the more thuggish they get when it doesn't.  

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I ALMOST NEVER offer partials, UNLESS, I have truly been at fault about something and the buyer still wants it and because of my mistake I would do it. But anyone pushing that issue with me when I know what I sent is exactly how it was when sent and no mistakes I do not cave into those requests. That is correct Gurlcat. Ebay has had a history of these partial refund junkies since I began over 15 years ago and they are still alive on here at time. They do not want it, I have 30 day free return shipping. Send it back.

[vintagecraze50]

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@endco1 wrote:

Customer asked for a return on two earmuffs that touch hair and skin.  The add specifically states returns on those items are not accepted.  Customers reason (Changed their mind) They were too tight on their 4 YO heads") This was the first of it's kind since I started selling these in 2016 and the earmuffs are adjustable Is this too tight on this 5 YO ?. So, with a little research, the customer made the request on a Monday just after a local Monster Truck show in their town on Sunday 🤔.  Calling **bleep** on this customers request.  They got the items, used the items and then wanted to be refunded.  I offered a partial refund because, after all, they get to keep the items (can use them again), and I paid the shipping.  eBay should check customers return request for the number of times they request returns, to see if this is a pattern.  What say eBay?  What say You?

---

For your information. Ebay does keep track of excessive returns. Many posts on here from buyers who say they were denied a purchase and it could be a seller block, but it can also be because they abused their money back privileges here by doing it too many times. All the websites and walmart and other retailers do this as well.

[vintagecraze50]

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@carlmarxx wrote:

I find that  a lot of posters on these board's don't do  full research  on  all 50 state's /Federal  merchant  & buyer  protection statues  and  long with health code  statues ,   Which   limit  buyers rights to refunds and returns .

---

I believe the consumer protection laws regarding chargebacks would probably overshadow that in many situations if not all situations. There are more protections leaning in the direction of the consumer not the merchant. There are few rights granted to the merchant. 

[vintagecraze50]

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@vintagecraze50 wrote:

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@carlmarxx wrote:

I find that  a lot of posters on these board's don't do  full research  on  all 50 state's /Federal  merchant  & buyer  protection statues  and  long with health code  statues ,   Which   limit  buyers rights to refunds and returns .

---

I believe the consumer protection laws regarding chargebacks would probably overshadow that in many situations if not all situations. There are more protections leaning in the direction of the consumer not the merchant. There are few rights granted to the merchant. 

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This is why, it is always best to APPROVE A RETURN. 

[robbie31415]

Things that can't be returned due to Hazmat, or health reasons should issue a refund without return.

[vintagecraze50]

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@robbie31415 wrote:

Things that can't be returned due to Hazmat, or health reasons should issue a refund without return.

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Correct.

[vintagecraze50]

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@carlmarxx wrote:

Ebay doesn't have the employee's  to enforce every seller's real world  return  policy's  that  are covered under  Federal and state statues  be  the seller's  full retail or second market  seller  . .      

---

Carl, the real world consists of CONSUMER PROTECTION LAWS. This is the world where customers have every right to file a chargeback when they do not want a purchase. This pertains to EBAY as the merchant, and you as the Merchants supplier. In this world of the chargeback it mean practically nothing if they say the item is this that or another. Ebay encourages sellers always to ACCEPT RETURNS. SOME SELLERS just do not understand what they are dealing with when it comes to this important information. Therefore, it is not wise ever to fight with a consumer over a return.

[carlmarxx]

Yeap!   okay the return ,but item isn't resealable  .   

[vintagecraze50]

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@carlmarxx wrote:

Yeap!   okay the return ,but item isn't resealable  .   

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Yep, that is the way the cookie crumbles.

[inhawaii]

I'm just going to simply say ... not all returns are bogus or frauds.

I've learned a long time ago to treat them all the same.

A return is a return.

[theteamsetguy]

@robbie31415 ,

Exactly, couldn't agree more.

[fbusoni]

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@robbie31415 wrote:

All the bad buyers file for INAD straight away.

Only more 'honest' buyers use actual remorse reasons that can be denied.

Sad, the buyers who put actual true reasons are the ones who are the most hurt.

Where the bad buyers who lie and put INAD to make sure eBay will force return get their money back.

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My own (preliminary) takeaway from this and many other discussions on these fora is this:  

eBay has done the calculations, weighed all the conceivable pros and cons, reviewed its bottom line and come to the conclusion that its return policies -- like almost all of its other policies (which we all agree to when we sign up) that are replete with caveats, loopholes, exceptions and fine print -- are just fine. 

Perhaps this explains in part why eBay uses so many algorithms to try to regulate how business is done on its platform.  

Put another way, take high blood pressure meds and don't bother losing the weight.

On the other hand, maybe eBay has reason to believe that its policy mishmash serves the majority of those who sell and buy here. These forums are not a remotely accurate index of how many people have difficulties buying and selling.

I'm new to this sort of discussion -- which I find fascinating BTW -- and have never thought about these issues, quite honestly, because they've never been important to me.