@nicefind2006 wrote:when i click on "view items" beside my name here results in "0 listings"
eBay item number:175461739296
https://www.ebay.com/itm/175461739296
this has never happened to me in 20 years and everybody i talk to acts like it is normal. i don't understand..
This has always been the case; items have to be indexed before they are searchable. It often happens quickly, so many people have not noticed it, not until the first time they notice a listing that takes longer to be indexed. High-value items, or items that are higher fraud potential, are more likely to take longer to be indexed. eBay used to mention this indexing delay as "up to 24 hours" in the Other terms and conditions on the fees page, but they have removed it within the last few years. It still happens though.
You have revised that item several times already, and every time it is revised, the indexing has to be started over again. That is because around 20 years ago, some scam sellers would post a listing that followed all the rules, wait until it was indexed, and then revise it so that it was a prohibited item, or did not follow the rules in some way. When eBay caught on to that scam, they had to start taking listings out of search when they were revised, until they were checked over and indexed again.
As I type this, it has only been about 2 3/4 hours since the last revision. You need to leave it alone now, so the indexing can be completed. That might be why the CS rep said "24-48" hours, it is supposed to be up to 24 hours, but they might have recognized that the processing time had to be started over.
@nicefind2006 wrote:I see MEDIUM TALL in the title
Yes, that's because you just revised it again, and changed the title, about 10-15 minutes ago. That means that the indexing process has just started over again.
@stainlessenginecovers, you can't see this in their list of active items, or by searching for the item number, because it hasn't indexed yet. FYI, indexing may take different times for different types of search. That has been determined by trial and error (it has been observed).
@reallynicestamps wrote:
First the phone reps do not work for eBay but for a sub-contractor in Utah. They are notoriously poorly trained.
The social media accounts are covered by actual trained eBay employees.
https://www.facebook.com/eBayForBusiness/ — Message button in upper right on landing page.
https://twitter.com/askebay?lang=en
https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.
However this has come up before. And most sellers remember it being "only" 24 hours.
So devon@ebay , which is it? Does this longer wait apply to new and occasional sellers?
And third, eBay defaults new and returned sellers into Auctions, possibly because that is their brand, but over 85% of transactions are actually Fixed Price, which allows 30 days of visibility and has a much lower rate of Unpaid Item Disputes.
Hey @reallynicestamps! For items being listed on the site it normally it can take up to 24 hours for the item to index and be visible to all on the site. There are on occasions where it can take up to 48 hours but if sellers are running into this I would advise to reach out to our customer support.
Devon,
