Possible scam

[d2ka_57]

I have a person messaging me about a broken printer. Saying they wanted a replacement. Whatever I would refund them no big deal. The printer was new in the box so I doubt it was broken either way I would refund. They originally didn’t want a refund asked if I could send them another one or if I have the next level up. I told them I don’t but I’ll gladly refund you when you send me the item back. Then I got a message from a different user account saying they never had to do this please provide instructions on shipping the printer back. I thought this was weird because I never sold anything to that user name. I’m really confused is this maybe a drop shipper or what’s going on? I talked with an eBay rep but they didn’t understand the situation very well. She kept putting me on hold and looking stuff up, which I thought was weird. Anyone have any insight on this? 

[caldreamer]

Never heard of that...perhaps this person has 2 different accounts?   Many Sellers have different accounts...not that uncommon.

[stlbbrpm]

"Then I got a message from a different user account saying they never had to do this please provide instructions on shipping the printer back. I thought this was weird because I never sold anything to that user name. I’m really confused is this maybe a drop shipper or what’s going on?"

I would only respond to the user that I sold the item to. The buyer should open a not as described case against you and then you can accept the return and also send a return shipping label. Ebay will charge your account for the return shipping. Good luck.

[wesk_36]

To protect yourself, I would only respond to the original user and ignore the second ID completely.

It may be the same person with two accounts or it may not be.

Limit your communications to the original buyers user name.

Return for refund is your mantra.

[southern*sweet*tea]

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@d2ka_57 wrote:

I have a person messaging me about a broken printer. Saying they wanted a replacement. Whatever I would refund them no big deal. The printer was new in the box so I doubt it was broken either way I would refund. They originally didn’t want a refund asked if I could send them another one or if I have the next level up. I told them I don’t but I’ll gladly refund you when you send me the item back. Then I got a message from a different user account saying they never had to do this please provide instructions on shipping the printer back. NO. As far as you are concerned, you have never done business with this person. You did not sell them anything. Reply back "I'm sorry, I haven't sold anything to this Ebay ID. You must have me confused with another seller, or you are not logged in with the user ID used to purchase from me."  I thought this was weird because I never sold anything to that user name. I’m really confused is this maybe a drop shipper or what’s going on? I talked with an eBay rep but they didn’t understand the situation very well. She kept putting me on hold and looking stuff up, which I thought was weird. Anyone have any insight on this? 

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Do business ONLY with the ID that you sold the item to. You are not obliged to tell a non-customer how to return something.

It could be an innocent mistake on the buyer's part, or it could be something else.

[be_4101]

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@d2ka_57 wrote:

Then I got a message from a different user account saying they never had to do this please provide instructions on shipping the printer back.

I thought this was weird because I never sold anything to that user name.

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That's your buyer's buyer, @d2ka_57. You shipped to them; don't talk to them. Your buyer is the go-between.

Accept the return request and issue the return label. If the plunger is not returned, the case will close on its own.

[femmefan1946]

I told them I don’t but I’ll gladly refund you when you send me the item back.

That is exactly what you should do.

hen I got a message from a different user account saying they never had to do this please provide instructions on shipping the printer back.

I would not respond to that message. Let the complainant figure it out.

She kept putting me on hold and looking stuff up,

Some reps are poorly trained and some are not right bright.

Although most are fine.

When your actual customer contacts you, give them this site.

https://postcalc.usps.com/Calculator/Index

They already have your address from the packaging and from the PP invoice. But you could give it again.

[backroomnoir]

Just tell them to open a return and you will refund once the item is returned in the same condition it was received.

Ignore all other messages. 

Block both those accounts now, and any other accounts that buyer contacts you from.