Possible INR coming my way -- FedEx redirect Scam?

[powertell]

I need some advice. I'm wondering if I just got hit with a scam and if I'm gonna lose my money after sending the product via FedEx Shipping on Ebay. 

I sold a video card for around $1,000. Printed a FedEx label using Ebay's shipping and I made sure signature was required since the purchase was over $750 and I wanted to make sure I would be covered by seller protection. 

Now here's what happened that has suddenly made me concerned. I tracked the package which was sent to Florida and I find out it was redirected to New Jersey (?) and delivered there. 

I called FedEx to find out why the package was redirected because I did not authorize this and I did not see any options to prevent this. FedEx said the recipient's party called and they were able to redirect the shipment and paid for the shipping changes with their account. FedEx would not provide me with the delivery address or the account used to pay for the redirecting of the shipment, they said that information was private (?). 

Any thoughts or help would be appreciated. Since the package was delivered today I'm concerned that I will be dealing with some sort of chargeback through paypal or ebay in the near future.

[lookng2015]

Another reason not to use Fedex (like I needed one)

Not too happy with a carrier which allows a recipient to redirect a shipment.

[robertjohn1]

My opinion....Do NOT call or message the buyer.  DEFINITELY take screenshots of all of the tracking information including the signature in case something does go astray.  I understand your concern about possibly losing money but this is exactly why I do not babysit tracking.  It just gets you worrying about all of the what ifs.  If an INR case is opened deal with it then.  Don't fret about something that has not happened yet.  Again....DO NOT contact the buyer (no reason to) but DO take screenshots of all tracking and signature.  If an INR is opened respond to the case immediately by uploading all of the tracking information and then CALL customer service to have the INR closed while you are on the phone.  Do not take a promise....keep requesting someone higher up until it is closed and you can see it has been closed in your favor.

[sockmonkeydave]

@lookng2015

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@lookng2015wrote:
Another reason not to use Fedex (like I needed one)

Not too happy with a carrier which allows a recipient to redirect a shipment.

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I would never use Fedex, never.

And I try to not use UPS, it goes by slow boat.  ( for real )

I sent a 5ft. rigid brake line to Pearl Harbor, it took a month.

My PO guy, also a seller, told me that the item goes to California.

And stays there until the boat is full, then it sails.

But I digress.

You would think if tracking shows it was the buyer who redirected the package...

This should be an slam dunk for the seller, but this is ebay, who knows.

Can someone give a shout to Trinton or one of the ebay team.

OP... did tracking show that the buyer redirected the package?

[hafoster]

brian.t@ebay wrote:

If tracking indicates that the package was redirected or forwarded by the buyer, we have protection options for you.

https://community.ebay.com/t5/7/9/m-p/28061879#M223709

[powertell]

In the tracking on Ebay’s site it showed when it was in Davenport, FL local FedEx facility - Alternate Delivery Requested. It does not state by whom. On FedEx’s site it says there was a signature but it won’t give me a copy since I don’t have the account number Ebay uses and the name of the signature listed does not match the buyer’s name.

[hafoster]

Relax -- the buyer's going to SNAD, so your delivery's safe.

[powertell]

I called Ebay and the lady on the phone said I would be covered the Seller Protection however when asked about if I would be covered if thee's a chargeback through Paypal the lady said I would need to talk to Paypal. I'm waiting for a callback from Paypal now. It's currently a 1.5 - 2 hour wait according to their message.

[lancelotme]

Paypal reps know less than Ebay,also their words are no guarantee,I still think you are better off calling the buyer,it may just be a no event,

is that Florida place a mail forwarding place or residential?

[powertell]

I looked at the street view in Google and it is a residence. When I asked Ebay about the packaging getting alternate delivery the girl checked it and said the buyer redirected it.

[vintagecraze50]

I will Never ever use FED EX for anything I sell here. They are so lax on just putting packages wherever on other's doorsteps, whatever. I almost lost a package delivered to me recently because the driver put my package on someone elses doorstep- driver Very irresponsible and doing this in our neighborhood for months.

[vintagecraze50]

First. If a package was sent to the address you received from Ebay and Pay Pal, tha is the address that it should have been sent for sellers protection on Ebay and Pay Pal. If the recipient decides they want to re direct the package, they loose the protection from Ebay and Pay Pal. How on earth could YOU be responsible for this if the BUYER redirected the package? NO INR-done.

[missjen831]

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@powertellwrote:

I called Ebay and the lady on the phone said I would be covered the Seller Protection however when asked about if I would be covered if thee's a chargeback through Paypal the lady said I would need to talk to Paypal. I'm waiting for a callback from Paypal now. It's currently a 1.5 - 2 hour wait according to their message.

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Have you read the PayPal seller protection policy? It specifically says you will NOT be covered if you ship to the address on the buyers payment and it is later redirected to another address-https://www.paypal.com/us/webapps/mpp/brc/seller-protection-paypal-seller-benefit

[sparkysretroelectro]

i always pay for shipping insurance to protect myself.  I dont think your "scam" alert is so pertinant to YOU being covered under sellers protection; but, moreso, if the BUYER is still covered by the ebay guarantee, after signing and redelivering. 

Arguably, the buyer received and signed for it at the given address, and then proceeded to re- ship it- using the same tracking numbers.

[cycle-dog]

Interesting. Who other than you and the buyer has information about this?

FedEx is your agent, re-routing the package without your authorization is wrong on their part, not yours (generally, their contract is with you, not buyer who is third-party beneficiary and has no privity). This notwithstanding, could very well be a case where buyer has a business account with them – thus known to FedEx. If this is the case, that the recipient buyer re-routed the package through them that way, then s/he also likely delegated the matter to an assistant and had him/her sign the direction (in which case, arguably taking possession of the item right there, with signature on file).

Is there a slight chance the buyer’s account was hacked or something like that? Possibly, but is it likely? Probably not. (And you’d arguably have recourse against FedEx in any event, as said). You could drive yourself mad running through every possible (though unlikely) scenario. It’s best not to worry about problem(s) unless and until they arise, and deal with it then, if applicable. In future, for extra security and comfort, when selling/shipping high value goods you should tack-on insurance – a very good practice, and peace of mind.

[powertell]

Here is what I think is going down:

1.) Thief uses stolen credit card info and cardholders address to place order. By using the cardholders address the charge will be able to pass the credit card company’s address verification system.

2.) After package is sent, thief gets package rerouted. Most likely to a freight forwarder or a mule.

3.) Eventually cardholder finds out about unauthorized transaction and reports it to credit card company.

4.) Credit Card company puts in chargeback and seller ends up being out both the product and the money.