@cali_girl3 wrote:
Great tip! Thanks!!! Not sure how I would go about baiting them or what the "right things" are for eBay to remove their feedback but it seems like I need the buyer to ask for a partial/full refund while refusing to return the item right?
If you want to succeed on ebay you really need to know the rules inside and out, because you cannot expect anybody on ebay staff to know them correctly. You need to know the rules better than ebay staff and better than your customers. You also always have to call - pushing a button will never do ANYTHING, no they do not "investigate" as they claim, I'd be surprised if that button is even hooked up to anything.
A great read is ebay's "abusive buyer" policy. When a buyer violates this, you're off the hook for pretty much anything. It's also pretty vaguely written, so it can apply to a lot of situations. If you get negative feedback, you will have to call ebay, and then explain the abusive buyer policy to them before they will do anything.
I'll give you an example. I had a customer rudely ask when I was shipping his item. We were still well within the posted handling time. He tried to vaguely threaten me if I didn't ship it now but it was not direct enough for ebay to step in. My replies to him were just as rude as his own, without cussing, which almost always escalates the situation. Buyers still think the customer is always right, how dare you argue with them! Quite often the response will be further threats or harassment, and this will remove any negative feedback. They don't even have to make a direct threat - just get some back and fourth going on with them and start calling it "harassment". That is a violation of the "abusive buyer policy" and ebay MUST remove any feedback and defects. If this method doesn't work, simply hang up the phone, wait 10 minutes, and call back. It probably will if it didn't the first time.
Unfortunately ebay these days is all about playing games. You gotta know how to play if you want to keep your earned good reputation.
