Poor Feedback Policy

[havasuluver]

I'm more than miffed that eBay allows buyers to leave negative, untrue feedback for sellers that have impeccable feedback ratings.  I recently sold a dress that had all measurements listed, as well as a copy of the tag in it.  My listing also states I do not accept returns.  My buyer found it didn't fit her when it arrived and asked to return it.  I told her I didn't accept returns, that eBay has a buyer protection policy, and that all measurements were stated within the listing.  eBay allowed her to leave negative feedback even though I reached out to her and protested same to eBay!  Because I would not accept her return she was allowed to tarnish my feedback record and eBay obviously doesn't care.  You would think, if you've done everything possible to adequately list an item, and you have had a 100% feedback rating for over 6 years, that eBay just might take note of that and see she was one disgruntled buyer.  I protested and the rude eBay agent said 'she'd have it investigated' but of course that went no where.  Makes me want to sell elsewhere after 13 years as a buyer/seller on eBay 😞

[castlemagicmemories]

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@the*dog*ate*my*tablecloth wrote:

My comment wasn’t rude, you just didn’t like it.

I also didn’t say your response on your own feedback was a violation. The comment in the buyer’s page was a violation. Sellers are not allowed to put negative wording on a buyers page. 

I see Ebay removed your follow up comment on the buyers page so they apparently agreed with me.

I've said the same thing.  My comment (or someone else's) wasn't rude, you just didn't like it.  Strange how that colors one's perception as it does.

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[castlemagicmemories]

The Buyer MEANT Negative, she didn’t hit the wrong button. She confirmed I responded and yet still answered I wasn’t accountable to her needs/desires. 

Well, actually, no offesne but you didn't accomodate her needs or desires, so her feedback was true.  That is why she chose to leave a negative.  

You did respond, you just didn't actually help her, and that is what she chose to reflect.  

Sorry this happened to you, but one can't go back in time.

[castlemagicmemories]

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@the*dog*ate*my*tablecloth wrote:

My comment wasn’t rude, you just didn’t like it.

I also didn’t say your response on your own feedback was a violation. The comment in the buyer’s page was a violation. Sellers are not allowed to put negative wording on a buyers page. 

I see Ebay removed your follow up comment on the buyers page so they apparently agreed with me.

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When Ebay removes negative comments from a buyer's page, the seller gets a violation on their account.  They may get an educational message about policy.

[vintagecraze50]

In this day and age you have got to be willing to accept returns for whatever reason or you will continue to get miffed buyers who will leave negative feedback and continue to tarnish your account.  You cannot reasonably reason with a buyer who for whatever reason does not want your product and wants to return it period.

[johnrj1226 · Accepted solution]

@havasuluver

Nothing good will ever come out of not accepting a return for an item the buyer  does  want or can't use.  This is why a no return policy is  meaningless IMO - there  certainly are  some exceptions to this like selling time sensitve items - but with clothing no way - we  sell clothing and never  had a no return policy.   No returns DOES NOT  mean the same  as no refunds and if the buyer claims a Not As Described case- the seller will  refund original  payment plus pay for return shipping.  If the reason is a fit issue (remorse reason) - the buyer pays return postage and has the sellers has the option of  refunding the original  separated shipping charge.   Big difference.

FB is no longer a seller  performance evaluation metric.  Having one red hickey on your record is no the end of the world - it will go away after 365  days.   Soon or late every body get one - tag your it.

[oak3196]

Any time I buy something . I look at the feedback . If they sell 2,000 things in a month and have 30 bad feedbacks .Thats not a bad score . Every store will have that and some of the feedbaks are stupid . 

[havasuluver]

Yep, totally agree!

[johnrj1226]

@castlemagicmemories

Just  another possibility why the item did fit, the buyer  does not know  their  meausurements- eve nbettr yet how many people know if they  even have a flexible tape measure in their home.  Personally, can't remember when I ever measured myself for shirt, coat, jacket, sport  coat, slacks, denim jeans, etc - suits have had them  fitted.  Always tried them on before buying and  when gravity started moving my upper body dimensions towards  my  waist I increased the waist band size a little or a litta' bit more.

[castlemagicmemories]

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@johnrj1226 wrote:

@castlemagicmemories

Just  another possibility why the item did fit, the buyer  does not know  their  meausurements- eve nbettr yet how many people know if they  even have a flexible tape measure in their home.  Personally, can't remember when I ever measured myself for shirt, coat, jacket, sport  coat, slacks, denim jeans, etc - suits have had them  fitted.  Always tried them on before buying and  when gravity started moving my upper body dimensions towards  my  waist I increased the waist band size a little or a litta' bit more.

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You remind me of an article I read once; it was incredible.  A teacher asked someone in his high school class to pick which instrument you would use to measure.  He had on his desk a thermometer, a compass, and a tape measure.

Student picked the thermometer and was entirely serious.  That's scary.  

I agree that buyers should be responsible and not just guess.

[johnrj1226]

Personally I have  many measuring  devises - I do woodworking (measure twice cut  once if it is pine, measure 1 or 2 more times if the wood is really expensive)..  Have English and metric.  Tons of  hand tools, etc.   But I never have measured my self.  If I bought an item that was labeled as a large and nicely  packaged inside a  clear plastic covering and it was too big or too small I fully expect to be able to take it back to the store & exchange it or get a refund.  Not all size large or small or XL or etc. are the same dimensions - I normally were a large but in a Tommy Bahama button up Hawaiian I wear a medium - those shirts a re huge.  Another point, products have  been  mislabelled.  We  have sold clothing in the past and have run into a few mislabeled items & so noted in our  description write up in big read bold lettering.

But  never denied a request to return.  Most often  the buyer paid the return  cost.

[castlemagicmemories]

Yes, that does cause issues. Some may think that one size's measurements are standard across the Board when they are not, and in the case of used items, there may be shrinkage that has occurred. Not only are there differences between companies, there may be differences within a particular line of one item all by itself due to manufacture.

[johnrj1226]

You got it!  But it  is always best  to provide key dimesions for anything and everything as eBay recommends sellers do.  This doesn't mean if you do you will win the battle (SNAD) but if you don't you are sure to lose.

Some  differences happen when items were once made in the US and all dimensioning was in Englis.  The manufactuering was shifted to an over seas country where  metric system is common place.  So the English  dimensioning are  converted to metric for tooling, material needs, etc.  There is no exact  conversion from US to metric or vice versa and rounding up or down is required.  Rounding methods can vary from country to  country - for  example, the US, France and Japan all use  a different way to round up or down.  These  are companies I worked with over my  career and  had to learn how they did it.  Amazing!