Help!! What to do when buyer said they didn't authorized the transaction?

[winkintime]

Just "sold" a iPad Pro full price without haggle.  Too good to be true?  Was in a tizzy to pack.  The buyer sent a message saying their account was hacked and they didn't authorized the transaction and saying he is in dispute with his credit card.  What should I do on this side?  I can refund in full.  Which is better for me as a seller and for the buyer?  Need to find the right procedure to do this.  This is a first for us!!

[winkintime]

And the money IS in our PayPal already.

[five*sisters]

Did you ship?

[winkintime]

NO! Thank God I got their message in time! 🙂

[five*sisters]

you can refund him with 'at buyers request', so you can get your fvf back.

[five*sisters · Accepted solution]

And you wont get a defect with that option.

[five*sisters]

Once you cancel the transaction with buyers request, the refund is automatic.

[myboardid]

What the others said - send a refund with "buyer requested" as the reason.

And don't get in a tizzy to pack - not worth the stress!  Now that it's packed, you don't have to worry about that.

That said, I've been selling here for more than 20 years and I would never sell a laptop on eBay.  Scammers will come out of the woodwork. 

[winkintime]

Thank you thank you thank you!!! 🙂 I messaged the buyer back asking if he wanted a refund. I have not heard from them back yet.
I was struggling between Fedex and USPS trying to decide what best way to ship safe quick and cheap. That struggle delayed my packing and shipping. Guess this time it was a good thing!!

[five*sisters]

It sure was! Good luck!

[five*sisters]

Tho if this ever happens again..and you have already shipped..simply provide PP with the delivery confirmation number, and you are covered by seller protection there.

[winkintime]

I just cancelled the order with reason buyer asked to cancel. If he denies then I have his eBay message for proof. And you are right the refund is simultaneous. Whew!! What a relief!!

[five*sisters]

Great!

[winkintime]

Then where else would you sell? 🙂 We don't have a local store. For the books listed same time on eBay and Amazon, only those on here are sold. Amazon seems to have too many new rules for other things. Not well formatted to show details of used items.

You are right, not worth getting in a tizzy. Just can't help it once in a while!! 🙂