eBay

hano19 · ‎12-28-2020

Hi,

can someone please help me with this.

I sold a radar detector to someone on 11\11. It was delivered to him on 11/18. On 12/18 the buyer made a request for a return saying the radar detector would not update. eBay didn’t ask me for any info and granted the return. The buyer then waited to the last day to ship the item. When I received the item it was missing parts that were sold with the item. It reported this to eBay and they said they don’t get involved in returns and issued a full refund.

I can’t see how eBay would allow this. Any suggestions would be appreciated. I would really like to speak with someone but they say they closed the phone lines.

hano19 · ‎12-28-2020

Oh I’ve told eBay through numerous emails and all I get is a broad reply saying basically the buyer is always right. Really sad eBay does this.

dbfolks166mt · ‎12-28-2020

I have only been scammed a couple of times but I have retained the persons name and address. It took a bit to resolve the alias the individual was using but I have some analytical trace software that helped with that. I keep that information on hand in case I am ever anywhere near that individual.

pburn · ‎12-28-2020

@dbfolks166mt wrote:
I keep that information on hand in case I am ever anywhere near that individual.

Exactly what does that mean? What would you do if you were "ever anywhere near that individual?"

luckythewinner · ‎12-28-2020

@hano19 wrote:
Oh I’ve told eBay through numerous emails and all I get is a broad reply saying basically the buyer is always right. Really sad eBay does this.

eBay has no way to tell who is telling the truth. The only way to do that would be to send an eBay employee to monitor every item that every seller ships, and then monitor every items that every buyer opens. That is clearly not feasible, and anything less is just some version of "he said, she said".

So eBay chose the only logical option - they sided with buyers. Now before everyone jumps down my throat, let me explain.

If eBay always sided with sellers, any innocent buyer who go screwed by an unscrupulous seller would never buy here again. And they would tell their friends, and pretty soon no one would buy here.

But if eBay always sided with buyers, we know what would happen - exactly what happens now. Sellers would get screwed and most of them would still sell here anyway.

I am not saying eBay made the right choice, or a fair choice, or an ethical choice. But they did make a logical choice. They rule against sellers, because for the most part sellers have clearly demonstrated that they will stay here and sell regardless of what eBay does to them.

luckythewinner · ‎12-28-2020

@dbfolks166mt wrote:
It took a bit to resolve the alias the individual was using but I have some analytical trace software that helped with that

ROTFL.

bimm_corp · ‎12-29-2020

@dbfolks166mt

>I keep that information on hand in case I am ever anywhere near that individual.

Gonna make him an offer he can't refuse?

xedicl-0 · ‎12-30-2020

@hano19 wrote:
Hi,
can someone please help me with this.

I sold a radar detector to someone on 11\11. It was delivered to him on 11/18. On 12/18 the buyer made a request for a return saying the radar detector would not update. eBay didn’t ask me for any info and granted the return. The buyer then waited to the last day to ship the item. When I received the item it was missing parts that were sold with the item. It reported this to eBay and they said they don’t get involved in returns and issued a full refund.

Ok so...

Right after "On 12/18 the buyer made a request for a return saying the radar detector would not update."

Until the day the buyer shipped the item...

Here's the million dollar question:

What exactly transpired in that time frame?

No...

Don't tell me, you have to know this for yourself.

You stated yourself that ebay granted the return, this is an indication of what likely happened.

The buyer's feedback also points in that same direction.

That being said...

The most trouble free returns require the seller's full cooperation.

No argument, if a buyer wishes to return something we hop to it, yes sir, yes madam, with pleasure.