eBay

admac_9655 · ‎09-16-2022

I sold an iPhone 12 on eBay. The buyer acknowledges that they received the phone in full working order and that it worked fine for a week. They are claiming that the phone went into restore mode. I denied the request to allow the return. eBay stepped in to settle the case and sided with the buyer. He can now return the phone to me. So I'm out a phone and I'm sure eBay will attempt to recover the funds from me. To further exacerbate the situation, there is another seller on eBay that is dealing with the same issue with the same buyer. I feel as though I'm in some kind of alternate reality. How can a buyer, who acknowledges receiving a perfectly functioning phone, suddenly demand a return when the item is damaged outside of the seller's control?

admac_9655 · ‎09-21-2022

If you had read my post thoroughly, you would have noted that the phone is no longer working.

admac_9655 · ‎09-21-2022

I can't fathom how the buyer breaking an item they acknowledged was working is my fault? And of course there is something to fight. eBay policies specify what should happen in the case of a forced return. The buyer must return the item to the seller.

monster-deals · ‎09-21-2022

@craigstevensstudio wrote:
this is a ugly secret ebay does not want sellers to know.

NOT a secret.

I am consumed with flabbergastation that there is anyone left that DOESN'T know.

lynneandlula · ‎09-21-2022

I changed from no returns to 30 day returns and always accept the return request. Most of the time the buyer never returns the item and after the 30 days the case is closed and I get to keep the funds. I have had buyers try to do a return without using the return label. All kinds of excuses for not being able to print it, but that is my proof that they attempted to complete the return. Don't give up. I know it's hard when you have little funds in your account to begin with but as you build your store the refunds won't hurt as much. Stay strong against the scammers!

handsonthewatch · ‎09-21-2022

So I'm confused. HOW did you deny the return?

wrong66 · ‎09-21-2022

"Flabbergastation"! Never seen that word before. But I LOVE IT!

wrong66 · ‎09-21-2022

He originally denied the Return Request. He then let the return case time out, forcing eBay to step in and losing everything, just as is CLEARLY stated in eBay's return policy.

monster-deals · ‎09-21-2022

@wrong66 wrote:
He originally denied the Return Request. He then let the return case time out, forcing eBay to step in and losing everything, just as is CLEARLY stated in eBay's return policy.

If they "denied" the return it was over on ebay and there was nothing left to discuss.

Like for a remorse return and the seller has a "no return" policy or any return opened after the MBG has expired.

Deny the return and there is...nothing, except maybe a chargeback or a Paypal return depending on if they paid that way or not.

To deny a return and then have ebay step in, just isn't a thing.

It is possible they THINK they denied the return, when they didn't.

byrd69er · ‎09-21-2022

How would you know another seller is dealing with the same issue with the same buyer?

handsonthewatch · ‎09-21-2022

So he didn't deny the return. He just didn't accept it. If you deny a return, it means you are ABLE to deny it, which would close the return out. There is no way to deny a return, which is covered by MBG, or if you accept returns. Only way to deny a return, is a remorse return open on a no return listing. Or open after 30 days. That's it. If ebay was able to step in, then by definition, he didn't deny the return. he IGNORED it.

handsonthewatch · ‎09-21-2022

EXACTLY! That's what I don't understand. There is information missing here.

handsonthewatch · ‎09-21-2022

probably negative feedback left? Or sometimes positive feedback for the buyer, with details. Which aren't allowed.. but still done.

admac_9655 · ‎09-22-2022

wrong66, that is not what happened. When the buyer contacted me with the **bleep** story, I immediately contacted eBay. I asked how could an item that the buyer acknowledged was fully functional, but they broke, is eligible for a return. eBay told me to deal with the buyer.

You've tried twice now to put the full blame on me. Not sure what your axe to grind is with me, but I don't really care either.

So, as momma said, if you've got nothing nice to say, then keep it to yourself.

donsdetour · ‎09-22-2022

@admac_9655 wrote:
wrong66, that is not what happened. When the buyer contacted me with the **bleep** story, I immediately contacted eBay. I asked how could an item that the buyer acknowledged was fully functional, but they broke, is eligible for a return. eBay told me to deal with the buyer.

You've tried twice now to put the full blame on me. Not sure what your axe to grind is with me, but I don't really care either.

So, as momma said, if you've got nothing nice to say, then keep it to yourself.

Also this in the first post: " I denied the request to allow the return"

Again no return does not mean no refund:

eBay refunded for you and you are out item and money.

If you would have took the return, you would have got your item back. No return does not mean no refund.

If you desire to blame eBay, then go to arbitration with em as per your user agreement.

As for they broke it and then asked for refund: if you have proof file a abuse case against the buyer for return abuse..

chapman.henry33 · ‎09-22-2022

Please report this buyer so Ebay can watch out for this account and possibly suspend it in the future so they cannot scam more sellers in the future. This is at least something you could do to protect you and others.