mam98031 • Volunteer Community Member • Buyer/Seller since 1999
jonathanbrightlight Volunteer Community Mentor
I've never seen so many errors. If this is the issue you're here about you need to go in and correct the problem yourself. You have 2 choices you can revise the listings and add the correct photos or revise the listings to reflect the photos.
On each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.
I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.
Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.
https://twitter.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.
If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.
If you are a seller outside of the US or Canada, you will need to use the Chat Option.
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
https://www.ebay.com/help/home
What type of help were you seeking from Ebay? Many issues we can help with here. Do you want to give us a try?
You have a whole lot of listings with very few sales.
Well the first part about thin profit margins is something you have to work on by lowering costs where you can and increasing what you charge buyers by a little. Shipping supplies is one area that we can often save money on.
Charging the exact amount of shipping that it costs you is sometimes a place where you can make a change. Instead of charging $4.47 for media mail to your customers, add 50 cents to $1 to cover fees on shipping and some of your shipping supply costs.
You seem to have a set price that you charge for books of $5, when the value of a book usually varies. You might research that a bit and see if you can charge more for these new books.
Adjust your shipping on your video games as those are NOT eligible for media mail, you need to ship GA.
On the items you appear to be drop shipping, that is going to depend on making sure you have enough room from the price you pay your supplier to the price you sell it for. If you can't make money on it, don't sell it.
Can't help with a credit from Ebay. None of us can. But may I ask why you have a credit coming?
I didn't want to overwhelm you, so I just offered a few things. Get that under control and then move on to other things that will likely help.
Still, what credit are you waiting for from Ebay and how long has it been?
@etsvcs wrote:I was overcharged, I was told that I should receive my funds in 5-7 days. I cannot get a straight answer, this is what I am experiencing.
What were you overcharged for? You'll likely get better help by explaining the full situation here, rather than continuing to try to contact customer service.
