Planning on refunding my buyer but don't want the item returned

[ciwood-9247]

I am planning on giving a refund to my buyer, but I don't want the item back. Because of that, I don't need to send a return shipping label, but I cannot figure out how to refund her with out providing a return shipping label.  Any advice? How do I do that? I've been trying all afternoon! Thank You

[ebooksdiva]

Go to the item you want to refund. Click the drop down menu scroll the menu for send refund. 

[slippinjimmy]

If no request/case/claim has been made then refund as shown by @ebooksdiva 

If a return request has been opened then one of the choices in the request page would be to refund without return.

On eBay I like to follow the "process", if a buyer messages me to explain a problem with their order (wrong item, error in description etc.) I ask them to open a return request where it's simple for both parties and I am assured of having my fees refunded.

You can do it via the normal refund process, only danger in that is eBay might misconstrue the reason for a full refund and "might" not refund fees.

[richard1rst]

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@slippinjimmy wrote:

If no request/case/claim has been made then refund as shown by @ebooksdiva 

If a return request has been opened then one of the choices in the request page would be to refund without return.

On eBay I like to follow the "process", if a buyer messages me to explain a problem with their order (wrong item, error in description etc.) I ask them to open a return request where it's simple for both parties and I am assured of having my fees refunded.

You can do it via the normal refund process, only danger in that is eBay might misconstrue the reason for a full refund and "might" not refund fees.

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Just to put your mind at ease. I have done refunds through the simple "send refund" link and on the preview before I click "send" it shows the refund AND the refund to me of the FVF fees.

So for instance, it would look like this:

Purchase price                                         $20.00

- FVF (13.25%-10% TRS+)                          -2.39

Amount you owe.                                        $17.61

So the buyer gets $20.00 and I only charged $17.61 which, except for the 30 cents, is what I received originally.

[reallynicestamps]

It's quite common for sellers who trust their customers to refuse the return and make the refund promptly.

The go-to example would be glassware *broken in transit.

Rather than receive a box of shards- refund.

And conversely,  a seller with a No Returns policy can still demand the return of the purchase before refunding, but will likely have to pay for the return.

And a very cheap item is often not worth paying return shipping on-- and also unlikely to be a fraudulent claim in any case.

Most people are honest and Claims are often just a case of disagreement rather than fraud.

*Usually this would be the result of poor packaging.  Sometimes the shipper was at fault though.

[mam98031]

If your buyer opened a Request for Return case, you MUST go through that case.  There is a spot inside the claim where you can just refund the customer.  However I would suggest you send the buyer a little note through the claim and let them know that you are allowing them to keep the item and you will refund them.  Otherwise the buyer may still think [well an honest one] that they still need to send it to you.

[celsm_2]

O want to refund as buyer opened a damaged request but i dont want item back or them to know my address. How do i refund do i click on full refund so they wouldnt get my address

[aproudparent2010]

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@celsm_2 wrote:

O want to refund as buyer opened a damaged request but i dont want item back or them to know my address. How do i refund do i click on full refund so they wouldnt get my address

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What address did you send the item from? Wouldn't your address be on the label anyway?

[kh-cathy]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.