mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Hello and happy Saturday,
Out of desperation, I decided to accept returns and added the policy Aug 19. I was hoping I'm sure naiively, maybe it might help improve sales /or even get just one/
Poking around on a listing, I just noticed this dialog in my listings revisions - image below.
I looked at my policy and I can't see any restocking fee option or checkbox in the policy page, nor do I remember if it was an option when I wrote the policy. I dunno, maybe it WAS there. I am losing brain cells everyday.
I guess my question is : Is this a revision statement that eBay just generates or updates on it's own random-like, and/or, Where are the settings for it?
I don't want to add a restock fee but wondering why this is even IN my revisions. It seems to be updated/revised at random times, even when I don't make any other revisions.
I also wonder if these 'added' revisions actually registers as a listing revision and drops my listing in the search or placement. I do enough tweaking to do that I just don't need any more drops, so to speak.🙃
Thank you in advance, folks!
See image below>>>
I can't answer why it shows that stuff. But I can tell you it is a good thing you don't want to charge a Restocking fee because Ebay hasn't allowed those in years.
You should report this issue directly to Ebay.
I would suggest that you contact Ebay for Business on Facebook or Twitter for the better trained CSRs.
Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.
https://twitter.com/askebay
https://www.facebook.com/eBay/
Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.
If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.
If you are a seller outside of the US or Canada, you will need to use the Chat Option.
https://www.ebay.com/help/home
