eBay

pokepulse000 · ‎04-18-2022

Hello everyone, a few days ago I got this message.

"We wanted to let you know that your account has been permanently restricted from selling because of activity we believe was putting the eBay community at risk. We understand this must be frustrating, and please know that our decision was not made lightly. Measures like this help keep our marketplace safe for everyone. Learn more about how and why accounts can be restricted.

Here’s what you should know

You will no longer be able to use your account to sell on eBay and any new accounts you set up may also be restricted.
If you have any listings, they’ve been removed and can be viewed below. - We have credited any associated fees except for any final value fee for your listing(s).
You can still bid on and buy items from other sellers.

If you have any questions or concerns, or think we’ve made a mistake, please get in touch. We’re here to help. "

I called eBay 4 times and each time I was put on hold for 2 minutes then they hung up. Here is some background information, I have 98.3% positive feedback and always have had a top-rated seller status. In February/March I got hacked. It was reported to eBay the day it happened and it was all cleaned up extremely fast. This person put up 2 to 3 listings on my account, one of these sold before eBay took care of the issue. They refunded the buyer and deleted the listings. Over the phone, I was told that there would be no repercussions from these listings. But when I check my seller level it was below standard, This was caused by the listings getting removed on my account counted as "Cases closed without seller resolution". Of course, eBay removed them from my account, but they told me that I would need to wait until next month's evaluation of the seller level. Back to the present, for eBay to have shut down my selling doesn't make any sense and eBay is unwilling to disclose the reason why based on that I might take advantage of eBay through the loopholes that they disclose to me. I believe that I have been unjustly shut down for reasons that aren't being explained. Whom do I talk to and where do I contact? Thank you

ckimodog · ‎04-18-2022

Looks like you were selling "mystery boxes" which are not allowed and grounds for suspension. Someone most likely reported it to ebay.

Read this and it will explain to you why your account was flagged. Sorry for your experience. Good luck with future career endeavors.

https://www.ebay.com/help/policies/prohibited-restricted-items/chance-listings-policy

Mystery items or listings that offer an opportunity to win an item by chance or contest are not allowed on eBay. Listings for grab bags are only allowed if they follow our policy.

fab_finds4u · ‎04-18-2022

There's no one you can contact that will help.

mtgraves7984 · ‎04-18-2022

Mystery boxes are the kiss of death. Dang...

m60driver · ‎04-18-2022

@ckimodog wrote:
Looks like you were selling "mystery boxes" which are not allowed and grounds for suspension.

I only see one "mystery box" in the OP's sold listings. Otherwise a good seller. When Ebay permanently restricts good sellers in this draconian fashion it hurts all sellers. I would have thought a warning about selling mystery boxes , with perhaps a 3-day suspension, would have sufficed.

pburn · ‎04-18-2022

Maybe it was for failing to keep your account safe from hacking?

vannvo_0 · ‎04-18-2022

@pburn wrote:
Maybe it was for failing to keep your account safe from hacking?

That was my suspicion as well...

When an account is reported as hacked the issue is sent to a special department called Trust and Safety and they do investigate thoroughly... They might look into IP addresses logging in, the strength of the password, and so on...

Because so many issues are reported as glitches and hackings...

It's kind of the new version of the dog ate my homework.

Here is another possibility:

@pokepulse000 wrote:
In February/March I got hacked. It was reported to eBay the day it happened and it was all cleaned up extremely fast. This person put up 2 to 3 listings on my account, one of these sold before eBay took care of the issue. They refunded the buyer and deleted the listings. Over the phone, I was told that there would be no repercussions from these listings. But when I check my seller level it was below standard, This was caused by the listings getting removed on my account counted as "Cases closed without seller resolution".

Incompetent Customer Service personnel come to anyone's attention of late?

I mean, I think I might could've done as much myself in ways of deleting listings and cancelling transactions... The question here is, you have to wonder just what reason the CSR may have used?
Was it "Out of stock / damaged?"
If so, 3 or 4 of these in a row will blast your account right out of existence.

Ebay's algorithm has short patience for that.

The CSR either didn't know or didn't care?

pburn · ‎04-18-2022

@m60driver wrote:
@ckimodog wrote:
Looks like you were selling "mystery boxes" which are not allowed and grounds for suspension.

I only see one "mystery box" in the OP's sold listings. Otherwise a good seller. When Ebay permanently restricts good sellers in this draconian fashion it hurts all sellers. I would have thought a warning about selling mystery boxes , with perhaps a 3-day suspension, would have sufficed.

Not sure where you were looking, but the OP had dozens of "custom," "value," "vintage, "loot" or otherwise identified boxes listed. In fact, those "mystery" boxes were the vast majority of his/her listings.

The OP also received a couple of negatives for selling them. Of course, we don't know how many other customers were dissatisfied but did not leave feedback or how many filed return/refund request; nor do we know whether the OP had been warned or had previous listings removed or earlier temporary suspensions.

katzrul15 · ‎04-18-2022

They will not tell you exactly why you are permanently suspended.

They will likely not reverse it. If your FB was at 98.3%, you have had other issues besides a hacking? What were your metrics like?

Did e-Bay determine you were not hacked or think you gave access to your account to someone?

Good luck in future endeavors.

....... "The Ranger isn't gonna like it Yogi"......... Boo-Boo knew what he was talking about!

Posting ID Only.......
Yes, I have no Bananas, only Flamethrowers.......

jasmen@ebay · ‎04-18-2022

Hi @pokepulse000 sorry to hear this happened, if you're on Facebook or Twitter those teams can take a deep dive and could possibly give more info. Thanks!

Jasmen,
Community Team

byrd69er · ‎04-18-2022

Seems there's no mystery as to the reason you've been restricted.

The grass IS greener on the outside.

pburn · ‎04-18-2022

jasmen@ebay

Has eBay changed the policies surrounding the listing and sale of so-called "mystery boxes" lately? Are those listings still subject to the Chance listings policy?