eBay

kalnas_fashion · ‎08-01-2021

Hello guys,

I am from Turkey. I opened a business account from Turkey got permanently suspended afterwards. I didn't list anything. I just set up my account and my payoneer account . So usually i sent an e mail to support team. They told me my adress shown as default, default , TR and recommended to me open a new account (really I mean even I know if i open a new account it will also be banned so no point ) however when I check their system my adress information show as should be. And i reply them and they start sendin auto messages. And they wont let me to proof my company or myself. They just sending auto messeges. What would be the real reason of this. And what should I do next.

I am not going to dropshipping or any shady stealth business. As I said I am from Turkey. We are selling women acccesorries. We were going to ship our products from Turkey. We have stores on other marketplaces that accept international sellers aswell since ebay changed their payment system to payoneer (paypal has no licence in turkey ) we thought its ok to sell in here. But they banned us in an hour. i dont really understand. What do you recommend me about this.

lacemaker3 · ‎08-01-2021

@kalnas_fashion,

I think they have told you what the problem is. They have told you several times that it's something to do with your address.

As we have said before, when an account is NARU'd so quickly, it is because something about the account and the information was the same as another account, which was already NARU. It's possible that the other account might have belonged to an employee, or someone who used to work at the same business address as you used.

I don't know if they will be able to help you, but you can try contacting eBay on Facebook or Twitter:

https://community.ebay.com/t5/Announcements/Sellers-Introducing-eBay-for-Business-on-Facebook-and-Tw...

downunder-61 · ‎08-01-2021

@lacemaker3 wrote:
@downunder-61 wrote:
This account was registered in USA and is now NARU - you need to register on your own site in Turkey
and open your account there.

@downunder-61, I'm sorry, but that information is a bit misleading, and your conclusion is incorrect.

In that location, when it says "in United States" that means the person registered on eBay.com (it's their site of registration), which is very common with global members when there is no eBay website in their country. They have to register on an eBay site in another country, and many of them choose choose eBay.com. That is allowed; there's even a section of the Help pages specifically for global sellers: www. export.ebay.com

The country of OP's registered address is shown on his feedback profile page, and that shows Turkey, so he registered correctly.

I am well aware of that, thank you, but Turkey has it's own eBay website so I suggested that may have caused the confusion.

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I have been imported from Australia and this is my posting ID

caldreamer · ‎08-01-2021

Try contacting EBAY on their FACEBOOK page (explain your problem to USA support teams and perhaps they can help you). Sorry this happened to you. I can imagine how frustrating and disappointing this must be.

kalnas_fashion · ‎08-01-2021

Thank you for your help.

No man they told me my address look like default, default, default TR. Like no information is written on there. However my address information is fully written on there. Also they told me my purchasing habits is suspicious for ebay. Which i have no habits. Then they told me they don't have to share anything with me. I can go f. myself. Then they told me for privacy concern they don't have a liberty to share. Also they recommended me open a new account. You see where I am going with this. Whoever replies my mail has a different idea. Which lead me thinking customer services really doesn't open my account page and check really what is going on there I recon they just send me some automated messages. Anyway thanks for your help.

kalnas_fashion · ‎08-01-2021

Thank you Ill try that.

lacemaker3 · ‎08-01-2021

@downunder-61 wrote:
@lacemaker3 wrote:
@downunder-61 wrote:
This account was registered in USA and is now NARU - you need to register on your own site in Turkey
and open your account there.

@downunder-61, I'm sorry, but that information is a bit misleading, and your conclusion is incorrect.

In that location, when it says "in United States" that means the person registered on eBay.com (it's their site of registration), which is very common with global members when there is no eBay website in their country. They have to register on an eBay site in another country, and many of them choose choose eBay.com. That is allowed; there's even a section of the Help pages specifically for global sellers: www. export.ebay.com

The country of OP's registered address is shown on his feedback profile page, and that shows Turkey, so he registered correctly.
I am well aware of that, thank you, but Turkey has it's own eBay website so I suggested that may have caused the confusion.

No, not really. The website that is listed on the homepage for Turkey is https://www.gittigidiyor.com/.

It may be owned by eBay, but it is not an eBay website, and is not part of the eBay system. It's listed there are not shown on any eBay websites, you can't use an eBay account to log in to it, and you can't use an account from that website to log on to eBay.

max-list · ‎08-01-2021

You can also try other countries ebay community boards. Someone there may have encountered the same problem.

eBay UK Community
https://community.ebay.co.uk

eBay Germany Community:
https://community.ebay.de

eBay France Communaute:
https://communaute.ebay.fr

Belgium (en francais)
https://community-befr.ebay.be

Belgium (in het Nederlands)
https://community-benl.ebay.be

max-list · ‎08-01-2021

And I forgot Australia. Only UK and Oz are English speaking.

Sorry I forgot about you downunder-61 ! : )

https://community.ebay.com.au/

downunder-61 · ‎08-01-2021

@lacemaker3

Thank you for the clarification, I honestly thought all listed were eBay sites - my apologies to you and to the OP

@max-list

No problem - we are ''down under'' afterall LOL

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I have been imported from Australia and this is my posting ID

lacemaker3 · ‎08-02-2021

@downunder-61 -- no problem! I thought that you would want to know! I know about this because I still have an account on the website eBay used to own in Sweden, which was also run as a separate site. I think they sold it around 5 years ago.

lacemaker3 · ‎08-02-2021

@max-list wrote:
And I forgot Australia. Only UK and Oz are English speaking.
Sorry I forgot about you downunder-61 ! : )

https://community.ebay.com.au/

@max-list, these sites might not be particularly useful to the OP, but eBay Ireland and eBay Canada are also English speaking. eBay Canada has both an English and a French language website.